Florence Carter
Annapolis
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Motivated community manager knowledgeable about payment collections, maintenance and documentation. Offering several years of related experience in the field and unwavering dedication to achieving property management goals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Senior Community Manager
Kay Management
Annapolis
07.2005 - 04.2025
- Developed community engagement strategies to enhance resident relationships.
- Coordinated events to foster community spirit and participation.
- Managed social media platforms to communicate with residents effectively.
- Oversaw maintenance requests to ensure timely responses and resolutions.
- Collaborated with vendors for services that support community needs.
- Implemented communication plans to keep residents informed of updates.
- Developed incentives programs designed to reward loyal customers who spread positive word-of-mouth about the company's offerings.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Improved NOI through rent growth and expense management.
Education
Associate of Arts - Business
The Community College of Baltimore County
Catonsville, MD 09.1979 - 05.1981
Skills
- Community engagement
- Event coordination
- Social media management
- Vendor collaboration
References
References available upon request.
Timeline
Senior Community Manager
Kay Management
07.2005 - 04.2025
Associate of Arts - Business
The Community College of Baltimore County
09.1979 - 05.1981