ROHIT
Lanham
Summary
Highly motivated and detail-oriented professional with demonstrated success in operations management, client service, and financial administration across international and wholesale sectors. Proven expertise in overseeing sensitive document processing, optimizing workflow efficiency, and maintaining regulatory compliance. Proficient in Microsoft Office Suite, Intuit QuickBooks, and low-code platforms to drive process improvements and enhance productivity. Recognized for contributing to a 10% increase in sales through strategic operational enhancements. Bilingual in English and Hindi, with a strong track record of cultivating stakeholder relationships, and delivering high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Operation Officer
VFS Global Services
Washington
03.2024 - Current
- Verified applicant information and documents to assess eligibility per government regulations.
- Assisted clients in passport application processes and provided customer service via phone and email.
- Processed incoming and outgoing passports with precision, maintaining confidentiality throughout.
- Managed extensive paperwork efficiently while ensuring accuracy in documentation.
- Oversaw passport dispatch operations to guarantee secure and timely handling of sensitive materials.
- Coordinated with Embassy counselors for efficient processing, including transport of documents to the Indian Embassy.
- Generated detailed operational reports to document and track passport processing activities accurately.
- Maintained compliance with protocols and ensured strict confidentiality in all operations.
Manager
KDS-2 Wholesale Maryland
Beltsville
11.2022 - 02.2024
- Efficiently managed warehouse operations, optimizing inventory control and workflow efficiency to meet organizational objectives and exceed customer expectations.
- Trained and mentored a new sales team, resulting in a 10% increase in sales.
- Possesses exceptional interpersonal and presentation abilities.
- Implemented inventory management systems resulting in a significant reduction in stock discrepancies and improved inventory accuracy.
- Collaborated cross-functionally with warehouse operations and logistics teams to ensure seamless customer experiences and efficient order fulfillment.
- Initiated a new application to help drivers and salespeople remember their routes and optimize them.
- Cultivated strong stakeholder relationships, collaborating with partners and vendors to optimize supply chain management and drive business growth.
Accountant
KDS-2 Wholesale Maryland
Beltsville
01.2022 - 10.2022
- Proficient in recording transactions accurately within QuickBooks accounting software.
- Effective communication with clients to address inquiries and provide assistance.
- Responsible for the preparation and issuance of invoices, including follow-up on overdue accounts.
- Diligent tracking and updating of invoice records to ensure accuracy and timeliness.
- Contributed to the creation and design of the company's website, utilizing Microsoft Office, Intuit QuickBooks, and Joget opensource low code Platform.
Education
MASTER'S DEGREE - DATA ANALYTICS
University of Maryland Global Campus
Maryland, USA05-2027
BACHELOR OF ENGINEERING - INSTRUMENTATION AND CONTROL ENGINEERING
Netaji Subhas Institute of Technology
India01.2021
HIGH SCHOOL DIPLOMA -
Mother Khazani Convent School
India04.2017
Skills
- MS Office
- Google Suite
- Intuit QuickBooks
- Joget software
- MS Excel
- MS PowerPoint
- MS Outlook
- MS Word
- Teams
- Power BI
- Tableau visualization
- SQL
- Record keeping
- Data entry
- Data analysis
- Inventory management
- Customer service
- Documentation accuracy
- Team collaboration
- Office administration
- Problem solving
Projects
Bluetooth Controlled car. GSM controlled moving robotic arm. Laser security system. RFID door lock system.
Timeline
Operation Officer
VFS Global Services
03.2024 - Current
Manager
KDS-2 Wholesale Maryland
11.2022 - 02.2024
Accountant
KDS-2 Wholesale Maryland
01.2022 - 10.2022
MASTER'S DEGREE - DATA ANALYTICS
University of Maryland Global Campus
BACHELOR OF ENGINEERING - INSTRUMENTATION AND CONTROL ENGINEERING
Netaji Subhas Institute of Technology
HIGH SCHOOL DIPLOMA -
Mother Khazani Convent School
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