FRANCES FARROW
Elkton
Summary
Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering the best customer service and fostering positive relationships with customers.
Overview
3
3
years of professional experience
Work History
Receptionist
Laurelwood Healthcare Center
06.2025 - Current
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.
- Handled both petty cash and payments professionally and ensured accurate movement of money
Optician
Holloway Eyecare and Optique
07.2024 - 02.2025
- Maintained accurate records of customer orders and prescriptions using a computerized system.
- Verified insurance by contacting insurance companies for authorizations and co-pay information.
- Prepared invoices for insurance companies detailing the cost of services rendered.
- Resolved customer complaints in a professional manner while demonstrating empathy.
- Maintained accurate records of customer orders and prescriptions using a computerized system.
- Provided excellent customer service to patients, ensuring their satisfaction with the services provided.
Customer Service Representative
Peckham/ Passport Center
12.2022 - 05.2023
- Provided customer care by quickly and thoroughly answering incoming calls
- Professionally verified and recorded demographic data
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Adhered to company policies and procedures while providing superior service.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Welcome Center Receptionist
Areas USA
07.2022 - 12.2022
- Assisted in event coordination and planning for on site charity, social, and business gatherings
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Cleaned, organized, and restocked brochure and merchandise shelves
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Answered questions about organization and provided callers with addresses, directions, and other information.
Education
High School Graduate -
North East High School
06.2018
Skills
- Administrative support
- Customer/Client relations
- Tech-Savvy
- Bookkeeping
- Technical support
- Microsoft Office Suite
- 70 WPM typing speed
- Communication skills
- Analytical
- Basic mathematics
- Proofreading
- Phone etiquette
- Google Workplace
- Retail sales
- Order preparation
- Organization skills
Hobbies and Interests
Writing, Community engagement, Creativity: music/arts, Reading
Timeline
Receptionist
Laurelwood Healthcare Center
06.2025 - Current
Optician
Holloway Eyecare and Optique
07.2024 - 02.2025
Customer Service Representative
Peckham/ Passport Center
12.2022 - 05.2023
Welcome Center Receptionist
Areas USA
07.2022 - 12.2022
High School Graduate -
North East High School