Francesca Pagano
Glen Burnie
Summary
Hardworking and personable professional with strong communication skills, a passion for learning, and a commitment to growth. Known for a positive attitude, excellent customer service, and the ability to stay professional in any environment. Seeking a part-time or full-time position with opportunities to contribute to a team and advance into a leadership role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Lutherville-Timonium
01.2021 - Current
- Build strong customer relationships, maintaining a loyal base of regular guests who value exceptional service.
- Recognized consistently for kindness, patience, and professionalism by both customers and team members.
- Maintain a positive, upbeat attitude while keeping personal matters separate from work.
- Follow all procedures and responsibilities with care and reliability, always giving full effort to tasks.
- Support team success and collaborate closely with colleagues to ensure smooth store operations.
- Operated cash registers to process customer payments.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Smoothie Maker
Tropical Smoothie
Perry Hall
02.2020 - 08.2020
- Demonstrated knowledge of various types of smoothies available in order to provide accurate descriptions to customers.
- Operated cash register to process payments from customers.
- Cleaned and sanitized blenders between uses, ensuring food safety standards were met.
- Took initiative in resolving customer complaints in a professional manner.
- Assisted other team members when needed in order to ensure efficient operations.
- Stocked shelves with ingredients for smoothie preparation.
- Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
- Communicated effectively with coworkers regarding daily tasks and upcoming events.
- Prepared smoothies according to customer orders, using fresh fruits and vegetables.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Followed established protocols and made smoothies according to company recipes.
Education
High School -
Perry Hall High School
01-2021
Community College - General Studies
Community College of Baltimore County (CCBC)
Skills
- Customer Service
- Microsoft Office
- Time Management
- Teamwork & Collaboration
- Communication
- Adaptability
- Quick Learner
- Cash handling
- Friendly and outgoing
- Team player
Certification
- Barista Training – Starbucks
- In-store Trainer Certification – Starbucks
- Currently preparing for a shift manager/manager position
Job Interests
Open to part-time or full-time opportunities in customer service, food service, or retail. Interested in crew member positions with room to grow into a managerial role.
Timeline
Barista
Starbucks
01.2021 - Current
Smoothie Maker
Tropical Smoothie
02.2020 - 08.2020
High School -
Perry Hall High School
Community College - General Studies
Community College of Baltimore County (CCBC)