Franchesca Moody
Baltimore
Summary
Efficient professional in inventory management and logistics, known for high productivity levels and the ability to complete tasks swiftly. Excel in time management, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excellent in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Stocker
Big Lots
Baltimore
05.2024 - 12.2024
- Replenished items to maintain stock availability.
- Stamped price tags on merchandise, referring to official price lists.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Monitored expiration dates of perishable items to ensure freshness.
- Processed returns quickly and accurately according to company policy.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Packed boxes for shipment using appropriate packing materials.
- Faced products on shelves and displays to meet company policies.
Project Coordinator
Home Chef
Curtis Bay
02.2024 - 11.2024
- Established and maintained quality performance metrics to meet objectives.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Used control tools to update and monitor project schedules.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Produced thorough, accurate and timely reports of project activities.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
Restaurant Hostess
The Greene Turtle Sports Bar & Grille
Linthicum Heights
07.2022 - 08.2023
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Informed patrons of specialties and features.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Verified accuracy of orders before delivering them to customers' tables.
- Assisted staff by serving food and beverages or bussing tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Answered telephone to provide dining information and take reservations.
- Took beverage orders and served drinks during peak meal times.
Key Holder
The Body Shop USA
Baltimore
05.2022 - 04.2023
- Reconciled daily sales receipts against cash drawer for accuracy.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Assisted in general housekeeping to maintain store image.
- Verified accuracy of register tills at beginning and end of shift.
- Partnered with store leadership team to learn and understand management processes and reports.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
Customer Service Representative
Prometric
White Marsh
02.2021 - 05.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
Education
Associate of Arts - Administrative Assistant
The Community College of Baltimore County
Catonsville, MD03-2019
Certificate - Medical Assistance
Allstate Career
Dundalk11-2018
High School Diploma -
Baltimore Community High School
Dundalk06-2011
Bachelor of Science - Early Childhood Special Education
Baltimore City Community College
Baltimore, MDSkills
- Stock management
- Inventory control
- Perishable monitoring
- Return processing
- Customer service
- Team collaboration
- Safety processes and procedures
- Inventory reporting
- Communication skills
- Report generation
- Data entry
- RFID scanning
- Proficient with planograms and schematics
- Customer complaint resolution
- Cross-functional coordination
- Microsoft windows
- Microsoft Word
Certification
- Medical Assisting
- Phlebotomy Technician
- CPR & First AIde Certified
Languages
English
Full Professional
Spanish
Elementary
Accomplishments
- Team Leadership
- Stock and Inventory Leadership
References
References available upon request.
Timeline
Stocker
Big Lots
05.2024 - 12.2024
Project Coordinator
Home Chef
02.2024 - 11.2024
Restaurant Hostess
The Greene Turtle Sports Bar & Grille
07.2022 - 08.2023
Key Holder
The Body Shop USA
05.2022 - 04.2023
Customer Service Representative
Prometric
02.2021 - 05.2022
Associate of Arts - Administrative Assistant
The Community College of Baltimore County
Certificate - Medical Assistance
Allstate Career
High School Diploma -
Baltimore Community High School
Bachelor of Science - Early Childhood Special Education
Baltimore City Community College
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