Francis Donovan
Waldorf
Summary
Dedicated professional with experience in food service and team leadership. Strong problem-solving abilities and discipline ensure operational efficiency. Eager to leverage expertise in customer satisfaction and staff collaboration to enhance overall service quality.
Overview
2
2
years of professional experience
Work History
Lead Barista
Dunkin' Donuts
Waldorf
10.2023 - 12.2024
- Delivered fast, friendly customer service in a high-volume food service environment.
- Accurately handled cash transactions and operated POS systems during peak hours.
- Managed drive-through operations, ensuring speed, order accuracy, and customer satisfaction.
- Prepared food and beverage orders in compliance with company standards and food safety guidelines
- Maintained a clean and organized workspace by performing routine cleaning and sanitation tasks.
- Assisted with opening and closing duties, including trash removal and restocking supplies
- Collaborated with team members to maintain smooth daily operations during busy shifts.
Crew Member
Vocelli Pizza
Waldorf
02.2023 - 08.2024
- Prepared and assembled food orders in accordance with quality and safety standards
- Provided customer service in person and by phone, ensuring accurate order entry
- Operated cash register and processed payments with attention to accuracy
- Maintained cleanliness of food prep and dining areas in compliance with health regulations
- Assisted with inventory restocking and general store upkeep
- Worked efficiently in a fast-paced, team-oriented environment during peak hours
Education
BBA - Business Administration And Management
College of Southern Maryland
La Plata, MD07-2026
Skills
- Team leadership and collaboration
- Time Management & Scheduling
- Problem Solving
- Professional Verbal Communication
- Customer Relationship Management
- Conflict resolution
- Discipline & Work Ethic
- Performance Under Pressure
- Task Prioritization
- Operational Support
- Data Awareness (tracking sales/orders/metrics)
Timeline
Lead Barista
Dunkin' Donuts
10.2023 - 12.2024
Crew Member
Vocelli Pizza
02.2023 - 08.2024
BBA - Business Administration And Management
College of Southern Maryland