Francis Savage Vincent
Owings mills
Summary
Information Technology Specialist adept in office network management and election compliance. Combines analytical problem-solving with effective communication to drive operational efficiency. Proven success in managing technical support processes while ensuring adherence to regulations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
SOC- Alarm Monitor
Whitehawk-DOD odenton
Odenton
07.2025 - Current
- Monitored alarm systems for security breaches and emergencies.
- Monitored alarm systems and responded to alarms in a timely manner.
- Responded promptly to alarm notifications and initiated appropriate protocols.
- Documented alarm events and responses in detailed reports.
- Coordinated with local law enforcement during security incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Received emergency calls, assessed situations, and notified appropriate personnel or authorities.
- Assisted in developing emergency response plans for various scenarios.
- Conducted routine checks of system functions and equipment integrity.
- Participated in emergency drills regularly to ensure preparedness in case of an actual emergency situation.
- Coordinated with other departments regarding changes or upgrades needed for existing alarm systems.
- Evaluated current security procedures for effectiveness and recommended improvements where necessary.
- Investigated false alarms and reported findings to the relevant department.
- Communicated effectively with team members regarding alarm status updates.
- Maintained security surveillance equipment and monitored activities via CCTV cameras.
- Ensured safety by overseeing fire and intruder detection systems for proper functionality.
- Supported law enforcement agencies during investigations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Election program Specialist 11
Baltimore City Board Of Elections
Baltimore
08.2023 - Current
- Knowledge of State and federal election law, regulations and policies and procedures.
- Developed training materials for election staff on voting procedures and equipment use.
- Coordinated community outreach programs to educate citizens on voting rights and increase voter engagement.
- Assisted in the preparation and execution of elections, ensuring compliance with regulations.
- Monitored election day operations to ensure smooth functioning of polling locations.
- Managed logistical arrangements for polling places, ensuring accessibility and efficiency.
- Analyzed voter data to refine outreach strategies and increase electoral participation.
- Responds to customer requests and generates reports from the Statewide Voter Registration System.
- Identifies and reports discrepancies and program issues.
- Ensured accurate collection and organization of statistical information.
- Ability to meet time sensitive deadlines and demands.
- Ability to remain organized while performing multiple functions or tasks.
- Ability to communicate effectively and tactfully and maintain confidentiality.
- Skill in maintaining accurate and detailed records.
- Skill in word processing, personal computer and other office equipment and related software applications.
- Organized and updated confidential records for employees' work schedules, expense accounts, and office supplies.
- Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
Command Specialist (Contractor)
DOD Intelligence Security Department
Odenton
04.2022 - Current
- Performed access control by verifying and validating requested permissions to enter/exit all identified access control points.
- Executed key control and access control measures, conducting patrols to ensure security compliance.
- Validated the security of access points leading into restricted/classified areas.
- Performed magnetometer and x-ray inspections at the entry control points IAW post orders and client policy.
- Operated and provided written and oral status reports on specialized security equipment to include but not limited to x-ray machines, metal detectors, electronic security system components, handheld, and fixed detectors.
- Developed strategies for risk assessment and threat mitigation, improving overall security posture.
- Analyzed intelligence data to enhance national security strategies and inform decision-making.
- Collaborated with cross-functional teams for operational planning and execution.
Command specialist
White Hawk Corp.
Odenton
01.2022 - Current
- Conducted property inspections, operated metal detectors, and processed individuals through magnetometer and RAM to maintain safety standards.
- Performed property inspections and conducted inspections of the building premises.
- Protected and secured the digital entrance of the building.
- monitored access control, Monitor X-Ray machine.
- Acknowledged alarms promptly to ensure safety protocols were followed.
- Red alarms: require immediate attention and will be acknowledged with notes.
- Yellow alarms: require attention, but not necessarily immediate response.
- Green alarms: just acknowledge.
- Blue alarms: routine alarms; just acknowledge.
- Black alarms: usually under duress alarms; require immediate attention and will be acknowledged with notes.
- Cardholder Identification window provides information on the cardholder and their CAC (use, modification, status, etc.).
- Guard Tours will be started and monitored by an alarm monitor.
- Provide customer care service to employees and visitors.
- Handled daily activity log while maintaining post orders and alertness.
- Supported DISA initiatives at Fort Meade to enhance operational efficiency.
- Coordinated cross-functional meetings to align project goals and objectives.
- Analyzed data to identify trends and inform decision-making processes.
- Collaborated with teams to develop strategic project plans and initiatives.
Tier 2 Help Desk
Real Schematics LLC
Rockville
10.2020 - Current
- Install software, modify and repair hardware and resolve technical issues.
- Used ticketing systems to manage and process actions taken.
- Assisted non-technical staff with IT support requests.
- Demonstrated professional and courtesy with customer at all time.
- Resolved problems with malfunctioning products.
- Re-imaged machines with specific images for corresponding divisions within the courts.
- Followed up with client to ensure optimal customer satisfaction.
- Install and configure wireless networking equipment.
- Compiled and accurately entered electronic data.
- Remained up to date on the latest technologies and solutions applicable to company protocol.
Physical Security Specialist
Ulti Sat Inc.
02.2014 - 01.2019
- Implemented security procedures and methodology for identifying and protecting information, personnel, properties, facilities and security operations.
- Monitored and analyzed intrusion detection systems (IDS) to identify and address security vulnerabilities.
- Recommended internal and external changes to enhance security control measures.
- Performed property inspections and conducted inspections of the building premises internal and external for intrusion vulnerabilities.
- Created and issued identification badges, photo IDs, and temporary badges while assisting with internal badge key access systems.
- Utilizing the CMIS and DISS systems to verify personnel clearance before entering the building.
- Corporate Management Information System (CMIS) and DISS certified. (Command visitor center).
- Coordinated CAC appointments through verification of CMIS documentation. by verifying CMIS records.
- Managed visitor access by properly entering data into the VET system. without a clearance are properly entered into the VET system to enter the building.
- Monitored access control through PBS system.
- Researched inquiries regarding access control system devices such as readers, magnetometers and X-ray machines.
- Functioned as the primary contact for resolving departmental issues, including malfunctions and security materials.
- Recognized potentials, successful and unsuccessful intrusion attempts and compromises through reviews and analyses of relevant event detail and summary information.
- Implemented spreadsheet program to track security issues, actions recommended, and resolutions.
- Received annual department bonus for excellent service in minimizing security vulnerabilities.
- Received 'Trustworthy Teamwork' award for the year 2010.
- Managed visitor access by properly entering data into the VET system. without a clearance are properly entered into the VET system to enter the building.
Education
Masters - Cybersecurity and Technology
University Of Maryland Global Campus
09-2024
Bachelor of Science - Business Administration, emphasis in Real Estate & Economy Development
University of Baltimore
Baltimore, MD12-2022
Associate of Arts - General Studies
Community College of Baltimore County
MD01-2017
Skills
- Alarm system oversight
- Alarm monitoring software
- Surveillance technology
- Security compliance
- Security equipment maintenance
- Emergency response planning
- Data analysis
- Critical thinking
- Problem solving
- Troubleshooting techniques
- Effective communication
- Leadership
- Effective communication
- Customer relationship management
- Operating systems
Certification
- CompTIA Security+
- CompTIA A+
- RAPIDS Desktop Workstation
- (DoD) Cyber Awareness
Personal Information
Title: INFORMATION TECHNOLOGY (IT) SPECIALIST
Security Clearance
Active DOD Secret Security Clearance
Timeline
SOC- Alarm Monitor
Whitehawk-DOD odenton
07.2025 - Current
Election program Specialist 11
Baltimore City Board Of Elections
08.2023 - Current
Command Specialist (Contractor)
DOD Intelligence Security Department
04.2022 - Current
Command specialist
White Hawk Corp.
01.2022 - Current
Tier 2 Help Desk
Real Schematics LLC
10.2020 - Current
Physical Security Specialist
Ulti Sat Inc.
02.2014 - 01.2019
Masters - Cybersecurity and Technology
University Of Maryland Global Campus
Bachelor of Science - Business Administration, emphasis in Real Estate & Economy Development
University of Baltimore
Associate of Arts - General Studies
Community College of Baltimore County