FRANCIS SIYAKA
Riverdale Park
Summary
Healthcare Professional with strong track record in client care, managing healthcare operations and ensuring patient care quality. Skilled in administration, team collaboration, adapting to changing needs, and driving results. Proven ability to lead teams, optimize processes, and maintain high standards. Reliable, adaptable, and focused on achieving impactful outcomes.
Overview
8
8
years of professional experience
Work History
Residential Instructional Associate
Community Support Servies
10.2024 - Current
- Provide support for individuals with autism, fostering independence and self confidence in daily activities.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Assist with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Maintain clean, safe, and well organized environment, including healthy meal preparation..
- Support clients in achieving personal centered goals by implementing structured routines and clear expectations.
- Support individuals emotional well-being by actively observing for concerns, and offering appropriate coping strategies when needed.
- Promote individuals community integration, health & safety.
- Document shift progress notes on PSR & CIMS thoroughly to track individuals achievements on planned activities, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Other key performance areas.
Assisted Living Alternate Manager
Home Away From Home Assisted Living
01.2024 - 12.2024
- Hired and trained caregivers, supervised work and ensured staff continuous development
- Carried out residents initial admission and managers assessment
- Ensured adequate residents care and overall well-being
- Managed and motivated employees to be productive and engaged in effective work.
- Promoted a safe living environment by conducting regular safety inspections and implementing emergency preparedness plans.
- Built strong relationships with residents' families, fostering trust and open communication regarding their loved ones' wellbeing.
- Promoted a positive workplace culture that encouraged teamwork, respect, and dedication to the mission of assisted living communities.
- Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
- Collaborated with healthcare professionals in providing comprehensive care, ensuring timely interventions for medical concerns.
- Liaised with delegating Nurse to design service plan, monthly MAR review, and address all residents change in condition concerns.
Direct Support Professional
Bethel Divine Health Services
03.2021 - 10.2024
- Assisted individuals with activities of daily living, promoting independence and quality of life.
- Assisted with individual hygiene, physical comfort, eating, drinking, and mobility while observing and reporting specific changes.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
Administrator
Absolute Care LLC
02.2017 - 03.2021
- Coordinated the entire office operations to render exceptional service to individual living and receiving services in their homes.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated logistics for meetings and other events, ensuring seamless execution and high attendee satisfaction.
- Attended stakeholders conferences and seminars
- Maintained confidential clients, employee records and updated databases to support audits & document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both employees, clients families and other stakeholders, through prompt response times and thorough issue resolution efforts.
- Assisted with regulatory issues such as State Comar compliance.
- Recruited, oriented, trained caregivers and nurses
- Created and implemented organizational policies and procedures.
- Consulted with healthcare stakeholders on business decisions.
- Maintained electronic record management systems to analyze and process data.
- Coordinated interdisciplinary teams, fostering collaboration in the design and execution of client care plans.
Education
Assisted Living Managerial Certification - Health Care Managerial
Ascend Institute
Maryland06-2024
Certified Business Analyst - Scrum Master SAFe5, Product Owner CSPO
International Scrum Institute
04-2023
Associate of Science - Business Administration And Management
Baltimore City Community College
Baltimore, MD05-2015
Professional Certificate - Customer Service Professional
Institute of Customer Relationship Management
Canada04-2011
Bachelor of Science - Economics & Education
University of Ilorin
Nigeria07-1997
Skills
- Supervisory & presentation skills
- Goal oriented
- Employee motivation
- Attention to detail
- Training and mentoring
- Team leadership & cross functionality
- Time management
- Decision-making
- Verbal and written communication
- Empathy and compassionate care
- Person centered care
- Problem solving
- Microsoft office & Google Suite including ( PSR / CIMS)
Past Experience
I started my career in year 2000 as personal assistant to the CEO Econet Wireless telecommunication. From 2004 to 2012, I served other top management staff as Group administrator Vodacom and Airtel Telecommunications respectively, supporting Training & Development, Planning & Optimization, Call center Operations and Customer Interaction departments. As Senior administrator Call Center, at ZAIN telecommunications 2012 to 2014, I was a key member of the project team who initiated and delivered a 3,000 capacity call enters. I have versatile experience cut across Health care, Business Analysis, and Administration. I always put in my heart and full energy to any assignment I find my hand to do. I adhere strictly to organizational policies, focusing on achieving the collective goal.
Timeline
Residential Instructional Associate
Community Support Servies
10.2024 - Current
Assisted Living Alternate Manager
Home Away From Home Assisted Living
01.2024 - 12.2024
Direct Support Professional
Bethel Divine Health Services
03.2021 - 10.2024
Administrator
Absolute Care LLC
02.2017 - 03.2021
Assisted Living Managerial Certification - Health Care Managerial
Ascend Institute
Certified Business Analyst - Scrum Master SAFe5, Product Owner CSPO
International Scrum Institute
Associate of Science - Business Administration And Management
Baltimore City Community College
Professional Certificate - Customer Service Professional
Institute of Customer Relationship Management
Bachelor of Science - Economics & Education
University of Ilorin
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