Francisco Roldan
Parkville
Summary
Dynamic Team Leader with a proven track record at Sam's Club, excelling in employee training and performance management. Skilled in conflict resolution and project coordination, I fostered a collaborative environment that boosted team morale and enhanced service delivery, resulting in improved customer satisfaction and retention.
Overview
15
15
years of professional experience
Work History
Team Leader
Sam's Club
Timonium
11.2023 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
- Developed strategies for problem solving and conflict resolution among team members.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained daily inventory to facilitate successful material distribution.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Contractor
Self Employed Web
Parkville
04.2017 - 10.2023
- Resolved any problems encountered during the course of construction work.
- Provided guidance and training to new team members as needed in order to meet performance goals.
- Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
- Developed detailed plans for projects based on customer needs and expectations.
- Evaluated existing structures for repair or replacement options.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
- Identified potential issues or risks that could impact the successful completion of projects.
- Kept clients informed about progress status updates throughout the entire process.
- Ensured safety protocols were being followed at all times by employees and subcontractors on site.
- Coordinated with suppliers to procure necessary materials for projects within budget constraints.
- Coordinated with vendors to ensure timely delivery of materials needed for projects.
- Established work, budgets, and construction timelines to manage and plan projects.
- Hired and managed subcontractors to perform electrical and plumbing installations.
- Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.
- Managed projects with large labor, equipment, and material budgets.
- Managed scheduling to Improve resource allocation and control expenses.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Sous Chef
Pappas Restaurants Inc.
Parkville
11.2009 - 07.2016
- Developed daily specials utilizing seasonal ingredients.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Trained new hires in proper cooking techniques and recipes.
- Maintained accurate records for cost analysis purposes.
- Created a positive work environment by encouraging teamwork among staff members.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Assisted in menu development and recipe testing.
- Contributed to the successful execution of catered events from start to finish.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
- Resolved conflicts between kitchen staff members in an efficient manner.
- Supervised cooks and other kitchen personnel during meal services.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Enforced portion control guidelines to minimize costs associated with overproduction.
- Monitored inventory levels to ensure adequate supplies on hand.
- Performed weekly inspections of all equipment for safety compliance.
- Complied with all health department regulations regarding proper food handling methods.
- Established standard procedures for plating presentations.
- Conducted regular performance reviews with line cooks while providing constructive feedback where necessary.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Monitored temperatures of prepared food and cold-storage areas.
- Checked quality of food products to meet high standards.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Supervised food preparation staff to deliver high-quality results.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Prepared workstations with ingredients and tools to increase efficiency.
- Observed food safety and sanitation protocols to reduce germ spread.
- Distributed food to service staff for prompt delivery to customers.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Trained kitchen workers on culinary techniques.
- Improved performance of team members resulting in high-quality meals produced daily.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
Education
High School Diploma -
Freeport High School
Long Island NY05-2004
Skills
- Employee training
- Performance management
- Project coordination
- Safety compliance
- Conflict resolution
- Team motivation
- Interdepartmental collaboration
- Process improvement
- Recruitment support
- Task delegation
- Goal setting
- Quality assurance
- Teamwork and collaboration
- Safety
- Problem-solving
- Leadership
- Overseeing daily activities
- Performance evaluations
- Safety processes and procedures
- Loss prevention
- Attention to detail
- Team supervision
- Daily workflow improvement
- Staff training
- Work Planning and Prioritization
- Team Check-ins
- Coaching and mentoring
- Flexible schedule
- Work planning
Languages
Spanish
Native/ Bilingual
Timeline
Team Leader
Sam's Club
11.2023 - Current
Contractor
Self Employed Web
04.2017 - 10.2023
Sous Chef
Pappas Restaurants Inc.
11.2009 - 07.2016
High School Diploma -
Freeport High School