FRANK L. CARBERRY, JR.
Towson
Summary
Dynamic Emergency Communications Supervisor with a proven track record in developing training programs and enhancing emergency response protocols. Experienced in managing staffing needs, conducting performance evaluations, and implementing operational policies. Strong ability to lead teams in high-pressure environments while ensuring effective communication with the public.
Overview
27
27
years of professional experience
Work History
Emergency Communications Assistant Supervisor
Baltimore County Communications Center
Towson
01.1999 - Current
- Currently assigned to the 911 Center as an Emergency Communications Supervisor.
- Processed emergency calls and handled requests from police and fire departments.
- Supervised and trained personnel in developing 911 Center’s Standard Operating Procedures (S.O.P.s), ensuring compliance and effectiveness.
- Contributed to development of new policies and procedures for handling emergency calls, enhancing operational efficiency.
- Instructed and supervised several students daily while assigned to the 911 Center Training Unit, developing and establishing written and practical performance exams for the Police Dispatch training program.
- Developed the Police Dispatch Program.
- Assisted with the development of the State of Maryland Emergency Communications Specialist Course.
- Developed and taught several extensive programs within the training unit.
- Determined and scheduled the daily staffing needs; coordinated and tracked overtime usage.
- Prepared and presented weekly progress reports on project status, timelines for completion, and resource coordination, including budgetary requirements.
- Participated with management in establishing and maintaining long-range planning for Training, Budgeting and Payroll for the 911 Center.
- Completed performance evaluations, documented disciplinary actions, and made recommendations for continued employment as a supervisor.
- Baltimore County Auxiliary Police Officer from 1998 -2002.
- Ability to learn quickly and able to multi-task.
- Effective at teaching and interacting with different types of people.
- Ability to work in a stressful and fast-paced environment.
- Embraced new challenges to enhance skills and adaptability.
- Strong customer service skills in relating to the public.
Education
Southeastern Vocational Technical Institute
01-1992
Baltimore County Community College
Criminal Justice Information Services Certification -
Baltimore County Government Professional Development Program
Skills
- Policy writing
- Emergency response
- Training program development
- Performance evaluation
- Crisis management
- Customer relationship management
Accomplishments
Baltimore County Auxiliary Police Officer, 01/01/98, 12/31/02
References
Available upon request.
Timeline
Emergency Communications Assistant Supervisor
Baltimore County Communications Center
01.1999 - Current
Southeastern Vocational Technical Institute
Baltimore County Community College
Criminal Justice Information Services Certification -
Baltimore County Government Professional Development Program