Frankin Guzman
Hyattsville
Summary
Results-driven leader with a focus on safety training and emergency response. Skilled in overseeing workflow and equipment maintenance, ensuring efficient service delivery. Ready to leverage expertise to elevate team performance and customer satisfaction.
Overview
1
1
Language
5
5
years of professional experience
Work History
Detail Leader
Happy Wash
Hyattsville
02.2021 - Current
- Oversaw daily workflow to ensure efficient service delivery.
- Led team in maintaining cleanliness and organization of wash areas.
- Evaluated vehicles for any damages prior to and following service to maintain standards. prior to service and immediately afterward to identify damages.
- Corrected minor flaws in vehicle finishes through sanding and buffing techniques. in refinish using sanding and buffing.
- Trained new employees on safety procedures and operational tasks.
- Responded quickly and effectively when emergency situations arose during project execution.
- Monitored equipment performance and reported maintenance needs promptly.
- Resolved customer complaints quickly and effectively.
- Assisted customers with inquiries and ensured satisfaction during service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Performed oil changes and fluid checks on various vehicle makes and models.
- Maintained cleanliness and organization of work area and tools.
- Inspected engines and components for wear, damage, or leaks.
- Assisted customers with service recommendations and questions about maintenance.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
Education
GED -
Northwestern High School
Hyattsville, MD01-2023
Skills
- Detailing techniques
- Damage assessment
- Operational efficiency
- Equipment maintenance
- Logistics coordination
- Work planning
- Crisis management
- Safety training
- Customer service
- Problem solving
- Strategic planning
Languages
English
Professional
Timeline
Detail Leader
Happy Wash
02.2021 - Current
GED -
Northwestern High School