Franklin Escobar
Hyattsville
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Taïm Kitchen
09.2023 - Current
- Implement operational strategies and effectively build customer and employee loyalty by providing hospitality.
General Manager
Radish Kitchen
09.2022 - 08.2023
- Implement operational strategies and effectively build customer and employee loyalty by providing hospitality.
General Manager
Little Sesame
10.2018 - 08.2022
- Implement operational strategies and effectively build customer and employee loyalty.
General Manager
sweetgreen
09.2014 - 10.2018
- Prepared annual budgets with controls to prevent overages on food cost and labor.
Assistant Manager
sweetgreen
03.2014 - 09.2014
- Trained new associates on proper store procedures and policies as well as ways to engage with customers and ensure positive service experiences.
Supervisor
sweetgreen
07.2013 - 03.2014
- Upheld the standard operating procedures of the store at all times to exceed company expectations and deliver consistent experiences to our clientele
Team Member
sweetgreen
01.2013 - 07.2013
- Implemented the standard operating procedures to uphold the store policies and act as a guide to my fellow co-workers
Education
High School Diploma -
Prince George's Community College
01.2021
Skills
- P&L Management
- Distribution Management
- Project Management
- Vendor Sourcing
- Schedule Management
- Customer Retention
- Recruitment
- Bilingual
- Employee Scheduling
- Staff Management
- Team Leadership
- Proficient in Hospitality
Timeline
General Manager
Taïm Kitchen
09.2023 - Current
General Manager
Radish Kitchen
09.2022 - 08.2023
General Manager
Little Sesame
10.2018 - 08.2022
General Manager
sweetgreen
09.2014 - 10.2018
Assistant Manager
sweetgreen
03.2014 - 09.2014
Supervisor
sweetgreen
07.2013 - 03.2014
Team Member
sweetgreen
01.2013 - 07.2013
High School Diploma -
Prince George's Community College
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