Franklin Glascon Jr
NEW CARROLLTON
Summary
Dynamic professional with a proven track record at Capitol City Wines and Spirits, excelling in cash management and customer relations. Recognized for attention to detail and problem-solving skills, I enhanced store efficiency and fostered a loyal clientele, driving repeat business through personalized service and strategic merchandising. Fast learner committed to operational excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
I'm also very patient, and love children.
Overview
25
25
years of professional experience
Work History
Assistant
Fresh Start For A New Generation
04.2019 - 11.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Picked up children from school, and brought them to the Day Care.
- Drove children to and from field trips.
Assistant Store Manager
Capitol City Wines and Spirits
01.2000 - 03.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new store employees.
- Made bank deposits for the store.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
No Degree - Business Administration
University of Maryland, Eastern Shore
Princess Anne, MDCertificate of Technical Studies - Early Childhood Education And Care
Prince George's Community College
Upper Marlboro, MD05-1993
General Studies
St. John's College High School
Washington, DC05-1991
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Problem-solving
Timeline
Assistant
Fresh Start For A New Generation
04.2019 - 11.2024
Assistant Store Manager
Capitol City Wines and Spirits
01.2000 - 03.2019
No Degree - Business Administration
University of Maryland, Eastern Shore
Certificate of Technical Studies - Early Childhood Education And Care
Prince George's Community College
General Studies
St. John's College High School
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