Robin Thompson
Hagerstown
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
32
32
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Warehouse Worker
ManpowerGroup
Hagerstown
01.2026 - Current
- Loaded and unloaded trucks with precision and care.
- Maintained cleanliness and organization of warehouse spaces.
Assistant Store Manager
Rutter's
Frederick
10.2022 - 12.2025
- Assisted in managing daily store operations for optimal efficiency.
- Trained and mentored new staff on company policies and procedures.
- Monitored inventory levels and coordinated restocking efforts as needed.
- Collaborated with team members to maintain a clean and organized environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
Housekeeper
Hilton Garden Inn Hotel
Frederick
01.2022 - 09.2022
- Cleaned guest rooms and public areas to maintain hotel standards.
- Stocked cleaning supplies and organized storage areas effectively.
- Reported maintenance issues promptly to ensure guest satisfaction.
Associate
Walmart
Frederick
04.2021 - 01.2022
- Assisted customers with product inquiries and provided exceptional service.
- Managed inventory levels and organized stock in designated areas.
- Collaborated with team members to maintain a clean and safe environment.
General Manager
McDonald's
Frederick
03.2008 - 03.2021
- Oversaw daily operations to ensure efficient restaurant performance.
- Managed staff scheduling to optimize labor and service levels.
- Implemented training programs for new employees on service standards.
- Enforced health and safety regulations to ensure compliance and customer safety.
- Maintained inventory levels to support smooth operations and reduce waste.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
GNA
Northampton manor nursing and rehabilitation cente
Frederick
08.2006 - 02.2008
- Assisted residents with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Provided emotional support and companionship to residents during activities.
- Maintained cleanliness and organization in resident living areas.
GNA
College view center
Frederick
01.2001 - 09.2006
- Assisted residents with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Provided emotional support and companionship to residents during activities.
Shift Manager
McDonald's
Frederick
04.1994 - 01.2001
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and coordinated supply orders effectively.
- Resolved customer complaints promptly and maintained satisfaction levels.
- Scheduled shifts to optimize staff coverage during peak hours.
Education
Frederick High School
Frederick, MarylandSkills
- Inventory management
- Equipment operation
- Supply chain coordination
- Quality control
- Customer service
- Staff training
- Problem resolution
- Team leadership
- Quality assurance
- Data management
- Troubleshooting
- Leadership
- Training & Development
- Customer relations
Certification
- Serv Safe
Timeline
Warehouse Worker
ManpowerGroup
01.2026 - Current
Assistant Store Manager
Rutter's
10.2022 - 12.2025
Housekeeper
Hilton Garden Inn Hotel
01.2022 - 09.2022
Associate
Walmart
04.2021 - 01.2022
General Manager
McDonald's
03.2008 - 03.2021
GNA
Northampton manor nursing and rehabilitation cente
08.2006 - 02.2008
GNA
College view center
01.2001 - 09.2006
Shift Manager
McDonald's
04.1994 - 01.2001
Frederick High School