Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frederick Sipes

Pasadena

Summary

Professional hospitality leader with solid experience managing operations and staff in fast-paced, overnight setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.

Overview

5
5
years of professional experience

Work History

Night Manager

Geresbecks
08.2023 - Current
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Managed Ten employees in delivering smooth, productive night shift operations.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office Manager

Geresbeck's
01.2021 - 02.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.

Education

High School Diploma -

Chesapeake High School
Pasadena, MD
05-2020

Skills

  • Security awareness

  • People management

  • Reservations management

  • Complaint handling

  • Customer service focus

  • Customer service

  • Time management expertise

  • Conflict resolution

  • Team performance monitoring

  • Strong leadership

  • Team building capacity

  • Team development

Languages

English
Native or Bilingual

Timeline

Night Manager

Geresbecks
08.2023 - Current

Office Manager

Geresbeck's
01.2021 - 02.2023

High School Diploma -

Chesapeake High School

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Frederick Sipes