Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Fredrick Looper Jr

2214 Alice Ave 101

Summary

Dynamic and dedicated professional with a proven track record at Jersey Mike's Subs, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in multitasking and problem-solving, consistently delivering high-quality service in fast-paced environments.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

1
1
year of professional experience

Work History

Crew Member

Jersey Mike's Subs
05.2025 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Food Runner

The Charles
06.2024 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Ensured accurate order delivery to customers, fostering positive dining atmosphere.
  • Implemented feedback from customers and staff to improve service delivery processes.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
  • Monitored dining area to anticipate customer needs, enhancing overall dining experience.
  • Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
  • Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Arranged tables and chairs for special occasions and events.
  • Established rapport with customers by providing friendly and attentive service.

Education

Gwynn Park Senior HighSchool
13800 Brandywine Rd, Brandywine, MD 20613

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Customer engagement
  • Self-discipline
  • Interactive communication skills

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Gym Workouts
  • Team Sports
  • Playing Sports
  • Artificial Intelligence (AI) and Machine Learning
  • Personal Development and Self-Improvement

Timeline

Crew Member

Jersey Mike's Subs
05.2025 - Current

Food Runner

The Charles
06.2024 - Current

Gwynn Park Senior HighSchool

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Fredrick Looper Jr