Gabriel Acosta
Burtonsville
Summary
Accomplished leader with a proven track record at Petsmart, adept in merchandise planning and fostering customer relations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Merchandise & Inventory Leader
Petsmart
08.2024 - 02.2025
- Developed strong vendor relationships, negotiating favorable terms and ensuring timely deliveries of products.
- Reduced inventory shrinkage through diligent monitoring, loss prevention strategies, and staff training initiatives.
- Maintained a clean, organized stockroom environment that facilitated easy product retrieval and replenishment efforts.
- Streamlined the inventory management process for enhanced organization and product accessibility.
- Ensured compliance with company policies regarding merchandise handling, storage conditions, safety protocols, and operational guidelines within the department.
Customer Experience Leader
Petsmart
12.2023 - 08.2024
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous process enhancements.
- Acted as a trusted point of contact for key clients, providing personalized support and attention to detail that fostered long-lasting relationships.
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Owned execution of daily operations in Pet Care/Adoption safety standards through operational excellence, delegation and team management.
Associate Lead (Core)
Petsmart
06.2019 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers while building relationships with customers to encourage repeat business.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained and monitored a culture of safety and well being for all pets and associates.
- Worked effectively in fast-paced environment. Worked independently and collaboratively in a team environment.
- Maintained continuity of leadership across core functions when other leaders were not present.
Captain - CUstomer Service
Dave & Buster's
01.2019 - 06.2019
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Acted as an initial point of contact in matters concerning safety and securing in all areas.
- Kept immediate supervisor promptly and fully informed of all problems or unusual matters of significance and took prompt corrective action where necessary.
- Assisted with the set up and break down of special event functions as directed by management.
- Provided game assistance by promptly notifying Support Technicians.
Winners Circle - Customer Service
Dave & Buster's
02.2017 - 06.2019
- Delivered exceptional guest experience while providing timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
- Greeted guests with a positive attitude and enthusiasm while performing multiple job functions.
- Provided game assistance by promptly notifying Support Technicians or Management as needed.
- Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory.
- Conducted merchandise inventory during and after shift.
- Responsible for the cleanliness and organization of the Winner's Circle ensuring all shelves were stocked, properly cleaned, and maintained.
Animal Caretaker
Sniffersdoggiedepot
07.2012 - 01.2017
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
- Conducted educational tours for visitors, increasing awareness about animal care and shelter operations.
Education
No Degree - General Studies
Montgomery College
Rockville, MDHigh School Diploma -
James Hubert Blake High School
Silver Spring, MD06-2012
Skills
- Merchandise planning
- Customer service
- Teamwork and collaboration
- Reliable and punctual
- Inventory organization
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Merchandise & Inventory Leader
Petsmart
08.2024 - 02.2025
Customer Experience Leader
Petsmart
12.2023 - 08.2024
Associate Lead (Core)
Petsmart
06.2019 - 12.2023
Captain - CUstomer Service
Dave & Buster's
01.2019 - 06.2019
Winners Circle - Customer Service
Dave & Buster's
02.2017 - 06.2019
Animal Caretaker
Sniffersdoggiedepot
07.2012 - 01.2017
No Degree - General Studies
Montgomery College
High School Diploma -
James Hubert Blake High School
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