Gabriel Rollins
Gambrills
Summary
Dynamic and detail-oriented professional with a proven track record at Cold Stone Creamery & Skate Zone Crofton, excelling in service excellence and effective team leadership. Recognized for innovative problem resolution and adherence to safety protocols, ensuring a clean and safe environment while enhancing customer experiences. Committed to reliable project completion and fostering a positive workplace culture.
Overview
4
4
years of professional experience
Work History
Maintenance /Crew Team Member
Skate Zone Crofton
1082 Route 3 South @, Capitol Raceway Rd, Crofton,
04.2024 - Current
- Operated and maintained various tools and equipment for efficient facility upkeep.
- Conducted routine inspections to identify maintenance needs and ensure safety compliance.
- Assisted in repairing fixtures and systems to enhance operational functionality.
- Collaborated with team members to complete tasks within scheduled timelines.
- Supported inventory management by tracking supplies and reporting shortages.
- Assisted in the installation of new equipment, ensuring proper setup for optimal performance from the start.
- Documented inventory of spare parts, supplies, tools effectively managing resources according to budget constraints.
- Improved workplace safety by identifying hazards, maintaining equipment, and following proper procedures.
- Maintained a clean work environment through regular housekeeping tasks, contributing to a well-organized workspace.
Security
Impact DMV Church
Washington, DC
01.2022 - Current
- Assigned application access, security roles and permissions.
- Maintained safety and security of youth under care.
- Enhanced data security by implementing updated confidentiality protocols.
- Ensured data security by implementing robust backup strategies and protocols.
- Identified and reported suspicious activity to prevent security incidents.
Food Drive Volunteer
Impact DMV Church
Washington, DC
01.2021 - Current
- Assisted in sorting and packaging food donations for distribution to families in need.
- Led volunteer teams during food drives, ensuring efficient workflow and task completion.
- Developed training materials for new volunteers, enhancing onboarding process and engagement.
- Streamlined communication between volunteers and organizers, improving coordination and response times.
- Ensured a safe environment for all volunteers, enforcing health and safety protocols during each event.
- Provided support to local families in need through efficient food distribution efforts.
Shift Leader/ Key Holder
Cold Stone Creamery
1310 Main Chapel Way, Gambrills, MD 21054
10.2022 - 08.2023
- Learned safety protocols and operational procedures for efficient shift management
- Assisted in training new team members on service standards and product knowledge
- Supported inventory management by organizing stock and maintaining cleanliness
- Ensured quality control by monitoring product presentation and adherence to guidelines
- Collaborated with team members to enhance customer service experiences during shifts
- Helped resolve customer inquiries, delivering prompt and effective solutions
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Crofton High School
Crofton, MD06-2025
Skills
- Osha-10 Certification
- Service excellence
- Problem-solving
- Heavy lifting
- Safety protocol adherence
- Positive attitude
- Cash management
- Effective team leadership
- Innovative problem resolution
- Detail Oriented
- Active listener
- Team motivator
- Reliable project completion
Timeline
Maintenance /Crew Team Member
Skate Zone Crofton
04.2024 - Current
Shift Leader/ Key Holder
Cold Stone Creamery
10.2022 - 08.2023
Security
Impact DMV Church
01.2022 - Current
Food Drive Volunteer
Impact DMV Church
01.2021 - Current
High School Diploma -
Crofton High School