Gabriela Araujo
Olney
Summary
Dynamic professional with a proven track record at Solar Energy World, excelling in project coordination and customer service. Enhanced team productivity through effective communication and meticulous document management. Recognized for fostering collaborative environments and achieving high performance evaluations, while implementing process improvements that streamlined operations and elevated customer satisfaction.
Overview
8
8
years of professional experience
Work History
Interconnection Coordinator
Solar Energy World
03.2023 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
Sales Representative
King Buick Gmc
06.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Implemented CRM tools to track customer interactions and sales progress.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
- Identified and tapped into new markets, significantly expanding customer base.
- Fostered collaborative environment, sharing best practices among sales team.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Marketing Director
Chick Fil A
08.2018 - 06.2022
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Created content and promotional materials to drive engagement and conversions.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
- Collaborated with cross-functional teams to develop innovative product launches and promotions.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Developed robust analytics framework to measure and report on campaign performance, guiding strategic adjustments and improvements.
- Achieved substantial growth in social media followers and engagement by curating compelling content and leveraging analytics for content strategy.
- Fostered culture of innovation within marketing department, encouraging experimentation with new marketing techniques and technologies.
Server
Brookeville Inn
02.2017 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
Education
High School Diploma -
Sherwood High School
Sandy Spring06-2017
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Project coordination
- Discretion and confidentiality
- Schedule coordination
- Document management
- Scheduling and calendar management
- Presenting ideas and plans
- Recordkeeping
- Process improvement
- Project Support
- Staff management
- Meeting coordination
- Event planning
- Project assistance
- Administrative leadership
- Event coordination
- Database management
- Regulatory compliance
- Operations management
- Point of contact
- Staff supervision
- Information collection
- Project management
- Best practices implementation
- Professional networking
- Budget planning
- Team oversight
- Budget management
- Administrative oversight
- Contract management
- Financial management
- Writing requirements
- CRM software
- Contract negotiation
- Business development
- Insurance verification
- Negotiation
- Problem-solving
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Conflict resolution
- Workflow management
- Vendor coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Interconnection Coordinator
Solar Energy World
03.2023 - Current
Sales Representative
King Buick Gmc
06.2022 - 03.2023
Marketing Director
Chick Fil A
08.2018 - 06.2022
Server
Brookeville Inn
02.2017 - 08.2018
High School Diploma -
Sherwood High School
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