GABRIELA CIOCLU
CHISINAU
Summary
Managing customer accounts and ensuring smooth operations within the shipping company.
Maintaining customer relations, addressing any concerns or issues, coordinating shipments.
Invoice management and financial reporting.
Providing excellent customer service.
Responsible for overseeing fuel operations including procurement, usage tracking and cost management.
Monitoring fuel consumption, negotiating fuel prices, analyzing data to optimize fuel efficiency.
Overview
5
5
years of professional experience
Work History
ACCOUNT MANAGER
DATA DRIVE SRL
08.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Understanding the trucking and transportation industry, including key players, market trends and regulatory
requirements. - Maintain detailed financial records, including income, expenses and assets for the trucking company.
- Process invoices from vendors, clients, accurately and in a timely manner.
- Monitor and control expenses related to fuel and other operational costs.
- Calculate and process payroll for truck drivers and other employees, ensuring accurate and timely payments.
- Generate financial reports, such as profit and loss statements, balance sheet, reports with discounts.
- Strong analytical and problem solving for financial analysis and decision-making.
- Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner.
- Investigate and resolve fuel-related issues, such as incorrect charges, fuel card problems.
- Assist customers with account setup, fuel card activation and account maintenance.
- Provide technical support for fuel card systems, online portals and mobile apps.
- Handle transactions related to fuel payments, refunds and credits.
- Share information about fuel prices, availability and promotions with customers.
- Collaborate with internal teams, such as sales, operations and billing, to ensure seamless customer support.
- Strong sales skills to attract and retain trucking clients, as well as negotiation skills to secure favorable deals and
contracts.
SALES AND MARKETING MANAGER
AZ GLOBAL CONSULTING
04.2019 - 07.2019
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Analyzed sales and marketing data for improved strategies.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
Master of Science - PHILOLOGY
DIMITRE CANTEMIR
Chisinau, Moldova06.2019
Skills
- Account Management
- Customer Service
- Customer Satisfaction
- Teamwork and Collaboration
- Client Relations
- Time Management
- Accounts Payable and Accounts Receivable
- Issue Resolution
Languages
Romanian
Native language
English
Advanced
C1
Russian
Advanced
C1
Timeline
ACCOUNT MANAGER
DATA DRIVE SRL
08.2019 - Current
SALES AND MARKETING MANAGER
AZ GLOBAL CONSULTING
04.2019 - 07.2019
Master of Science - PHILOLOGY
DIMITRE CANTEMIR
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