Gabriella Cruz

• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
• Assisting management with creating seasonal menus for events, holidays, and game day events.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times while maintaining security of cash drawers.
• Completed special procedures for customers such as ordering new checks, stopping
  payments or investigating identity theft

● Determined customers’ financial services needs and prepared proposals to sell services that address those needs

● Contacted prospective customers to present information and explain services
● Used all sales tools including profiling customers’ needs using various technologies and
sales tools to ensure a consistent and valued customer experience

● Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.