Gabrielle Deal
Fort Washington
Summary
Dynamic and dedicated professional with a strong background in customer service at El Bebe, excelling in patient-focused care and advanced medical terminology. Proven ability to enhance guest experiences and support team training, while effectively managing multiple tasks in fast-paced environments. Enthusiastic about fostering positive interactions and delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SERVER
El Bebe
Washington D.C
06.2022 - Current
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prepared and served food and beverages to customers.
- Exercised focus and concentration to keep track of tables and remember orders.
- Processed payments and completed register transactions accurately.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Assisted with training of new staff members.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
H & M
Morgan State University
Baltimore
06.2021 - 05.2022
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
SUPPLEMENTAL INSTRUCTIONAL LEADER
Morgan State University
Baltimore
01.2021 - 05.2021
- Help facilitate student learning
- Observe students' performance, and record relevant data to assess progress.
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
- Attend staff meetings and serve on committees, as required.
READING SPECIALIST
Horizons Summer Camp
Salisbury
07.2019 - 08.2019
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Observe students' performance, and record relevant data to assess progress.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
- Attend staff meetings and serve on committees, as required.
- Assist in bus loading and unloading.
- Maintain computers in classrooms and laboratories and assist students with hardware and software use.
- Take class attendance and maintain attendance records.
- Assist librarians in school libraries.
CERTIFIED NURSING ASSISTANT
Wicomico Nursing Home
Salisbury
01.2019 - 05.2019
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Change bed linens or make beds.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Feed patients or assist patients to eat or drink.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
- Turn or reposition bedridden patients.
- Undress, wash, and dress patients who are unable to do so for themselves.
- Exercise patients who are comatose, paralyzed, or have restricted mobility.
Education
BACHELOR OF SCIENCE (B.S.) - BIOLOGY
Morgan State University
Baltimore05.2023
Skills
- Advanced Medical Terminology Knowledge
- Working Knowledge on Microsoft Products
- Child Management Skills
- Novice Spanish Speaker
- Patient-focused care
- Vital Sign Monitoring
- Customer Service
Languages
Spanish
Limited
Accomplishments
- The National Academy of Future Physicians and Medical Scientists Award of Excellence
- Letter of Academic Achievement from Senator Bill Nelson
- Top 3 State Champion for Multimedia Production in Future Business Leaders of America
Certification
- Certified Nursing Assistant 2019-2021
Affiliations
- Photography
- Painting
- Learning Languages
- Gardening
- Weight Lifting
Volunteer Work
- James Madison Middle School Cheer Team
- New Dimensions Family Ministry Summer Camp
- Environmental Cleanup
- Tutoring and Mentoring
References
References available upon request.
Timeline
SERVER
El Bebe
06.2022 - Current
H & M
Morgan State University
06.2021 - 05.2022
SUPPLEMENTAL INSTRUCTIONAL LEADER
Morgan State University
01.2021 - 05.2021
READING SPECIALIST
Horizons Summer Camp
07.2019 - 08.2019
CERTIFIED NURSING ASSISTANT
Wicomico Nursing Home
01.2019 - 05.2019
BACHELOR OF SCIENCE (B.S.) - BIOLOGY
Morgan State University
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