Gabrielle Harris
Bowie
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Seasonal Retail Sales Associate
Victoria’s Secret
Annapolis, MD
08.2025 - Current
- Informed guests of store credit card benefits
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Intern
Maryland Department of Juvenile Services
Annapolis MD
02.2026 - 04.2026
- Supported case management by compiling and organizing client information for effective service delivery.
- Assisted in the development of rehabilitation programs tailored to individual youth needs and goals.
- Conducted research on best practices in juvenile justice to inform program improvements and policy recommendations.
- Collaborated with multidisciplinary teams to ensure comprehensive support for at-risk youth.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Retail Sales Associate
Torrid
Annapolis, MD
08.2025 - 01.2026
- Enhanced customer service through personalized shopping experiences and product recommendations.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Analyzed sales trends to provide insights for merchandising strategies and inventory management.
- Managed inventory levels, ensuring accurate stock replenishment and organization on the sales floor.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Bistro Attendant
Courtyard by Marriott
Bowie, MD
11.2023 - 08.2025
- Delivered exceptional customer service, ensuring guest satisfaction and fostering a welcoming atmosphere.
- Managed daily bistro operations, including inventory management and food preparation standards.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Streamlined workflow processes, enhancing efficiency in order fulfillment and service delivery.
- Conducted regular training sessions to enhance team performance in product knowledge and service excellence.
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
Front Desk Receptionist
Chi Bella Hair Studio Inc.
Bowie, MD
08.2023 - 11.2023
- Managed front desk operations, ensuring efficient guest check-in and scheduling appointments.
- Coordinated communication between clients and stylists, enhancing overall customer satisfaction.
- Maintained accurate records of client information and appointment history using salon management software.
- Resolved client inquiries and concerns promptly, fostering positive relationships within the community.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hostess
SoBe Restaurant and Lounge
Glenn Dale, MD
06.2023 - 08.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Trained new staff on customer service protocols and operational procedures.
- Handled guest inquiries and concerns to maintain high satisfaction levels.
- Developed efficient seating strategies to optimize table turnover rates.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hostess
Outback Steakhouse
Largo, MD
06.2022 - 08.2023
- Collaborated with kitchen and serving staff to streamline guest service flow.
- Assisted in organizing special events, coordinating with vendors and teams.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Barista
PJs Coffee Shop
Bowie, MD
03.2022 - 08.2022
- Led daily coffee preparation and ensured product quality for optimal customer satisfaction.
- Trained and mentored new baristas on beverage preparation techniques and customer service standards.
- Developed and implemented seasonal beverage menus to enhance customer experience and sales.
- Ensured compliance with health and safety regulations in food handling and equipment usage.
- Maintained cleanliness of workspace, contributing to a welcoming environment for customers.
Starbucks Barista
Starbucks
Bowie, MD
05.2021 - 03.2022
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, fostering a welcoming environment for all patrons.
- Operated espresso machines and other equipment safely and efficiently.
- Trained new baristas on beverage preparation, customer interaction, and store policies.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
No Degree - Criminal Justice
Bowie State University
14000 Jericho Park Road, Bowie, MD, 2071506-2028
No Degree - Criminal Justice
Prince George's Community College
Largo, MD05-2024
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD06-2022
Skills
- Exceptional Customer Service (5 years)
- Excellent Communication (5 years)
- Flexibility (5 years)
- Problem Solving
- Multi-Tasking (5 years)
- Customer service
- Teamwork
- Problem-solving
Timeline
Intern
Maryland Department of Juvenile Services
02.2026 - 04.2026
Seasonal Retail Sales Associate
Victoria’s Secret
08.2025 - Current
Retail Sales Associate
Torrid
08.2025 - 01.2026
Bistro Attendant
Courtyard by Marriott
11.2023 - 08.2025
Front Desk Receptionist
Chi Bella Hair Studio Inc.
08.2023 - 11.2023
Hostess
SoBe Restaurant and Lounge
06.2023 - 08.2023
Hostess
Outback Steakhouse
06.2022 - 08.2023
Barista
PJs Coffee Shop
03.2022 - 08.2022
Starbucks Barista
Starbucks
05.2021 - 03.2022
No Degree - Criminal Justice
Bowie State University
No Degree - Criminal Justice
Prince George's Community College
High School Diploma -
Charles Herbert Flowers High School