Gabrielle Isaac
Bel Air
Summary
Dynamic Store Team Leader with expertise in customer service, team building, and project management. Proven track record in enhancing store operations and driving sales through effective employee training and engagement.
Overview
5
5
years of professional experience
Work History
Store Team Leader
American Eagle Outfitters, Inc
Bel Air
02.2025 - 03.2026
- Led daily store operations to ensure smooth functioning and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, ensuring accurate stock availability and organization.
- Assisted in planning promotional events to drive customer engagement and sales.
- Oversaw cash management processes, ensuring accuracy during transactions.
- Maintained efficient team operations by coordinating effective schedules and employee work assignments.
- Maintained accurate records of sales transactions, staff performance reviews, and payroll information.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
Merchandise Team Leader
American Eagle Outfitters, Inc
Bel Air
12.2024 - 02.2025
- Led merchandise presentation to create engaging shopping environment.
- Coordinated inventory management to ensure optimal product availability on sales floor.
- Trained team members on visual merchandising standards and operational procedures.
- Analyzed sales trends to optimize product placement and inventory levels.
- Supported loss prevention through organized merchandise handling and effective organization.
Sales Leader
American Eagle Outfitters, Inc
Bel Air
07.2024 - 12.2024
- Led team to exceed sales targets through targeted coaching and motivation.
- Developed training materials for new sales associates to improve product knowledge and onboarding experience.
- Managed inventory levels to ensure product availability and reduce stockouts.
- Analyzed customer feedback to identify trends and improve service quality.
- Conducted performance reviews to deliver actionable feedback and align staff goals with team objectives.
Brand Ambassador
American Eagle Outfitters, Inc
Bel Air
11.2021 - 07.2024
- Engaged customers through product demonstrations and interactive experiences.
- Promoted brand awareness through social media and community events.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Promoted positive company image through superior customer service experiences.
Shift Leader
Smoothie King
Forest Hill
09.2020 - 06.2024
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on smoothie preparation and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction.
- Managed inventory levels to maintain fresh ingredients and supplies.
Education
Associate of Applied Science - Business Administration And Management
Harford Community College
Bel Air, MD05-2027
Skills
- Store operations
- Employee scheduling
- Inventory management
- Project management
- Recruitment and hiring
- Employee training
- Sales analysis
- Daily payroll activities
- Team building
- Customer service
Accomplishments
- Top Leader On Duty August 2024- Exceeded sales goals and achieved highest sales numbers in comparison to the entire region (East Coast), Sales comp of 58.5%, increase conversion by almost 10%, and increased units per transaction by 0.20
Timeline
Store Team Leader
American Eagle Outfitters, Inc
02.2025 - 03.2026
Merchandise Team Leader
American Eagle Outfitters, Inc
12.2024 - 02.2025
Sales Leader
American Eagle Outfitters, Inc
07.2024 - 12.2024
Brand Ambassador
American Eagle Outfitters, Inc
11.2021 - 07.2024
Shift Leader
Smoothie King
09.2020 - 06.2024
Associate of Applied Science - Business Administration And Management
Harford Community College