Gabrielle Sherrod
Ellicott City
Summary
As a shift supervisor at CVS, I manage everyday store operations such as handling cash management at the end of the day, operating the cash register, providing excellent and patient customer service, resolving customers' concerns, stocking and organizing inventory, and remodeling/reorganizing store sections. I have trained and mentored new employees. Also, I have done work in the pharmacy, running the register as well.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
3300 Centennial Lane
10.2022 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory levels through effective stock management and ordering processes.
- Resolved customer inquiries and complaints to maintain high satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with pharmacists to ensure proper drug storage, handling, and dispensing procedures were followed consistently.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
Sales Associate
Crocs
7000 Arundel Mills
05.2022 - 11.2022
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained product displays and ensured visual merchandising standards met.
- Trained new sales associates on customer service best practices.
- Collaborated with team members to achieve sales goals consistently.
- Resolved customer inquiries and complaints, fostering loyalty and satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Oakland Mills High School
9410 Kilmanjaro Rd06-2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Strategic planning
- Inventory management
- Flexible schedule
Timeline
Shift Supervisor
CVS Pharmacy
10.2022 - Current
Sales Associate
Crocs
05.2022 - 11.2022
High School Diploma -
Oakland Mills High School