Gabrielle Williams
Bryans Road
Summary
Dynamic Shift Lead at Sweet Frog Frozen Yogurt with a strong focus on customer service and team motivation. Proven ability to enhance guest satisfaction through effective conflict resolution and exceptional service. Skilled in cash handling and employee training, ensuring operational excellence and a welcoming atmosphere for patrons.
Overview
3
3
years of professional experience
Work History
Shift Lead
Sweet Frog Frozen Yogurt
03.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Host
Clyde's Restaurant
07.2022 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Birthday Party Attendant
Pump It Up
10.2021 - 05.2022
- Enhanced customer satisfaction by providing exceptional service during birthday party events.
- Handled food preparation and distribution, adhering to strict hygiene standards for guest safety.
- Assisted in the successful setup and breakdown of party spaces, ensuring timely transitions between events.
- Maintained a safe and clean environment for all attendees, promoting a positive experience.
- Proactively addressed potential hazards within the facility before they could impact guest safety or enjoyment of the event.
Education
Bachelor of Science - Nutrition
Morgan State University
Baltimore, MD05-2026
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Crew coordination
- Daily reporting
Timeline
Shift Lead
Sweet Frog Frozen Yogurt
03.2025 - Current
Host
Clyde's Restaurant
07.2022 - 12.2024
Birthday Party Attendant
Pump It Up
10.2021 - 05.2022
Bachelor of Science - Nutrition
Morgan State University
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