Garrett Heiston
Dunkirk
Summary
Motivated and reliable professional with strong customer service, communication, and teamwork skills. Holds an associate's degree in general studies and is currently pursuing a bachelor's degree in criminal justice. Committed to delivering quality work and fostering positive client interactions in future endeavors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pool Technician
Anchor Aquatics
08.2025 - 11.2025
- Conducted regular maintenance and cleaning of pool systems to ensure optimal performance.
- Diagnosed and resolved mechanical issues in pool equipment efficiently with help from my coworkers.
- Monitored chemical levels, adjusting as necessary to maintain safe water quality standards.
- Collaborated with clients to educate on proper pool care techniques and safety measures.
Sales Associate
Sneade's Ace Home Center
09.2022 - 08.2025
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to make sure customers were satisfied
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Helped and trained new coworkers in multiple departments of the store and taught them store policies, tasks, and daily maintenance chores
Personal Shopper
Harris Teeter
11.2021 - 06.2022
- Collected groceries for online orders and made substitutions when necessary and notified the customer when the order was completed
- Maintained cleanliness and organization of the grocery store aisles to ensure a pleasant shopping experience for customers
- Assisted customers in locating items and provided product recommendations based on their preferences
- Performed regular quality checks on perishable items to remove expired or damaged products from the shelves
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special requests
- Informed customers about ongoing discounts or loyalty programs available at the grocery store
Crew Member
Jersey Mike's
08.2020 - 10.2021
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer. Also other cleaning methods like sweeping, mopping, etc.
- Collaborated with team members to find a smooth workflow during busy periods, effectively managing time constraints
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
Education
Bachelor's degree - Criminal Justice
University of Maryland Global Campus
Remote12-2026
Associate's degree - General Studies
College of Southern Maryland
Prince Frederick, MD12.2024
Skills
- Retail sales
- Customer service
- Phone etiquette
- Communication skills
- Cash handling
- Stocking
Certification
Driver's License
Timeline
Pool Technician
Anchor Aquatics
08.2025 - 11.2025
Sales Associate
Sneade's Ace Home Center
09.2022 - 08.2025
Personal Shopper
Harris Teeter
11.2021 - 06.2022
Crew Member
Jersey Mike's
08.2020 - 10.2021
Associate's degree - General Studies
College of Southern Maryland
Bachelor's degree - Criminal Justice
University of Maryland Global Campus