Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garrett McElfresh

Smithsburg

Summary

Dynamic customer service professional with extensive experience at Agape Pet Services, excelling in relationship building and complaint resolution. Proven ability to handle heavy weights and ensure timely deliveries, enhancing client satisfaction. Skilled in active listening and fostering trust with pet parents during sensitive moments. Committed to delivering exceptional service in every interaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Agape Pet Services
12.2021 - Current

I started off in the crematory where I would be behind the scenes and cremate pets, process the pets, and wash the bags we use to transport the pets. I did this for about three months then i took a position as a driver. In the role of a driver I am interacting with vet hospitals transporting the pets to be cremated and the remains of the pets to be delivered to the hospitals for our clients. Some other tasks I currently have as a driver is home assists where I will help a Dr. after they have euthanized a pet get it onto a stretcher if it is to big for one person and load it onto my van, and home couriers where I will deliver the remains of a beloved pet back to the pet parents personally.

Food Service Worker

Hagerstown Canteen
06.2021 - 10.2021

I would help others prepare food for vending machines as a part of an assembly line as a temp worker while looking for a full time position.

Customer Service Representative

High's Of Baltimore
11.2020 - 05.2021

I worked overnight while I was still at the vet clinic and I had a variety of tasks. My main task was making sure the facility was clean and i would prepare both coffee and food for the morning rush. my other tasks included making sure the kitchen area was stocked, the merchandise was in order, the trash cans by the gas pumps were emptied, and assisting customers find items they needed in the store.

Veterinary Assistant

Catoctin Veterinary Clinic
10.2018 - 05.2021

I would assist the Dr's and hold the pets using fear free methods, run a few in house blood tests after training, schedule appointments, work reception when needed and communicate with pet parents. I would also assist in the Kennel tech work taking pets out in my free time and clean the kennels as needed

Customer Service Representative

Scrapright Software
02.2018 - 10.2018

I helped customers with issues when their scales and scanners werent working, I did overnight installations for the scales and card readers, and I would communicate issues from the customers to our teams programmers.

Education

High School Diploma -

Catoctin High School
Thurmont, MD
04-2018

Skills

  • Customer service
  • Active listening
  • Relationship building
  • Complaint resolution
  • Client relations
  • Order fulfillment
  • Proficient in handling heavy weights
  • Long-distance driving

Timeline

Customer Service Representative

Agape Pet Services
12.2021 - Current

Food Service Worker

Hagerstown Canteen
06.2021 - 10.2021

Customer Service Representative

High's Of Baltimore
11.2020 - 05.2021

Veterinary Assistant

Catoctin Veterinary Clinic
10.2018 - 05.2021

Customer Service Representative

Scrapright Software
02.2018 - 10.2018

High School Diploma -

Catoctin High School
Garrett McElfresh