Garrett Powell III

Remote | Sep 2025 - Dec 2025

• Provided expert guidance on eligibility determinations and benefit plan options to employees.
• Managed high volumes of inquiries regarding health benefits, ensuring prompt resolution for employee concerns.
• Provide exceptional customer service by addressing inquiries, resolving benefit-related issues, and ensuring member satisfaction.
• Answered questions about eligibility determinations and plan options.
• Demonstrate strong product and benefits knowledge to deliver accurate, efficient support. - Resolve complex customer concerns by identifying root causes and implementing effective solutions.
• Maintain detailed, accurate documentation of all customer interactions in the CRM system.
• Suggested workflow improvements that reduced average handling time and improved service efficiency.

Middle-River, MD | Jan 2025 - Sep 2025

• Managed a high volume of calls and emails while meeting or exceeding response-time and resolution standards.
• Managed customer interactions through phone, email, and chat, ensuring quick and efficient responses.
• Provided timely assistance to customers with inquiries regarding services and products.
• Delivered exceptional customer support by resolving inquiries efficiently and professionally.
• Demonstrated strong product knowledge to provide accurate account and technical information.
• Investigated and resolved escalated customer complaints. - Documented all interactions in the CRM system for performance tracking and analysis.
• Suggested process improvements that reduced handling time and increased efficiency.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests for products, services, and company information.

Aberdeen, MD | Aug 2024 - Dec 2024

• Prepared and packed merchandise according to customer orders and special handling requirements.
• Operated pallet jacks and forklifts to efficiently transport products within the freezer area.
• Executed precise order selection to fulfill customer requests while maintaining speed and accuracy.
• Assisted with breaking down loads and stocking assigned sections.
• Practiced preventive maintenance by properly inspecting equipment and notifying of items needing repair.
• Ensured stock accuracy and created purchase requests when needed.
• Assisted with labeling, production workflow, and quality checks.

Essex, MD | Apr 2024 - Aug 2024

• Adhered to safety protocols and policies to reduce workplace hazards.
• Performed routine inspections and maintenance on medical equipment to ensure operational efficiency.
• Executed timely repairs on various home care devices, minimizing downtime for patients.
• Maintained a clean and organized workspace to promote safety and efficiency in equipment handling.
• Responded promptly to service requests, ensuring customer needs were met in a timely manner.
• Diagnosed, repaired, cleaned, and maintained medical equipment including hospital beds, wheelchairs, oxygen concentrators, and suction machines.
• Followed proper hazardous material disposal procedures.
• Documented repair and maintenance work accurately.

Parkville, MD | Oct 2020 - Aug 2023

• Assisted customers with medications, medical equipment, and membership needs.
• Provided personalized recommendations based on customer inquiries and product knowledge.
• Greeted customers and helped with product questions, selections, and purchases.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Maintained store organization, inventory, and product placement.
• Educated customers on coupons, promotions, and product information.
• Supervised front-end staff to ensure smooth store operations.

Baltimore, MD | Jun 2015 - Aug 2018

• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Assisted with maintenance and upkeep of campgrounds to promote clean environment.
• Assisted in preparing meals and snacks to provide nutritional needs to campers.
• Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
• Worked with children of varying age, interest, skill, and developmental levels.
• Mentored and supported youth throughout daily activities.
• Led groups of children safely through variety of camp activities.
• Ensured safety and adherence to camp protocols.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.