Overview
Work History
Education
Timeline
Generic

Gary Burgess

Arnold,MD

Overview

17
17
years of professional experience

Work History

Director of Procurement

Maryland State Police
07.2024 - Current
  • Manage and develop procurement team to reach customer service and production goals.
  • Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
  • Evaluated team performance and provided constructive feedback for improvement.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Deputy Director of Quartermaster

Maryland State Police
10.2019 - 07.2024
  • Managed Procurement, Administrative and Warehouse Operations.
  • Managed daily operations, including scheduling, reporting, and budget oversight tasks.
  • Optimized team hiring, training, and performance.
  • Oversee Records Retention, DLI program, and Freedom of Information Act Requests.
  • Fostered a customer service oriented work environment by promoting collaboration, transparency, and improved communication.
  • Oversee Facility Operations.
  • Developed policies and procedures to improve customer service and improve production.
  • Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
  • Ensured customers inquiries are answered quickly and accurately via phone, email, or online chat.
  • Developed working relationships with internal and external customers and managed QMD contracts.

Senior Manager

CoStar Group
05.2007 - 10.2019
  • Managed as many as 30 customer service & marketing representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Created call and email audit guidelines to improve feedback and improve performance.
  • Assumed responsibility and oversight for hiring, onboarding, and mentoring new staff members.
  • Oversaw quality control efforts, ensuring products met or exceeded customer expectations.
  • Facilitated open lines of communication between trainers, supervisors, and leadership personnel for effective program oversight and evaluation.
  • Enhanced team collaboration through effective communication and presentation skills.
  • Facilitated player development through individualized feedback and goal-setting sessions.
  • Enhanced team productivity with efficient project management and coordination of resources.

Education

Bachelor of Science -

Towson University
Towson
2006

High School Diploma -

DeMatha Catholic High School
Hyattsville, MD
2000

Timeline

Director of Procurement

Maryland State Police
07.2024 - Current

Deputy Director of Quartermaster

Maryland State Police
10.2019 - 07.2024

Senior Manager

CoStar Group
05.2007 - 10.2019

High School Diploma -

DeMatha Catholic High School

Bachelor of Science -

Towson University

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Gary Burgess