Gary Burgess
Arnold,MD
Overview
17
17
years of professional experience
Work History
Director of Procurement
Maryland State Police
Jessup, MD
07.2024 - Current
- Manage and develop procurement team to reach customer service and production goals.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Evaluated team performance and provided constructive feedback for improvement.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Deputy Director of Quartermaster
Maryland State Police
Jessup, MD
10.2019 - 07.2024
- Managed Procurement, Administrative and Warehouse Operations.
- Managed daily operations, including scheduling, reporting, and budget oversight tasks.
- Optimized team hiring, training, and performance.
- Oversee Records Retention, DLI program, and Freedom of Information Act Requests.
- Fostered a customer service oriented work environment by promoting collaboration, transparency, and improved communication.
- Oversee Facility Operations.
- Developed policies and procedures to improve customer service and improve production.
- Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
- Ensured customers inquiries are answered quickly and accurately via phone, email, or online chat.
- Developed working relationships with internal and external customers and managed QMD contracts.
Senior Manager
CoStar Group
Washington, District of Columbia
05.2007 - 10.2019
- Managed as many as 30 customer service & marketing representatives, fostering a positive work environment focused on teamwork and collaboration.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Created call and email audit guidelines to improve feedback and improve performance.
- Assumed responsibility and oversight for hiring, onboarding, and mentoring new staff members.
- Oversaw quality control efforts, ensuring products met or exceeded customer expectations.
- Facilitated open lines of communication between trainers, supervisors, and leadership personnel for effective program oversight and evaluation.
- Enhanced team collaboration through effective communication and presentation skills.
- Facilitated player development through individualized feedback and goal-setting sessions.
- Enhanced team productivity with efficient project management and coordination of resources.
Education
Bachelor of Science -
Towson University
Towson2006
High School Diploma -
DeMatha Catholic High School
Hyattsville, MD2000
Timeline
Director of Procurement
Maryland State Police
07.2024 - Current
Deputy Director of Quartermaster
Maryland State Police
10.2019 - 07.2024
Senior Manager
CoStar Group
05.2007 - 10.2019
High School Diploma -
DeMatha Catholic High School
Bachelor of Science -
Towson University