Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Gary Cooper

Hanover

Summary

Dynamic professional with extensive experience at Eagle's Nest Country Club, excelling in inventory management and customer service. Proven track record in enhancing guest satisfaction through effective conflict resolution and operational efficiency. Skilled in staff training and event planning, ensuring compliance with food safety regulations while fostering a collaborative team environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Food and Beverage Director

Eagle's Nest Country Club
Phoenix
10.2021 - 06.2025
  • Coordinated staff training on customer service and food safety protocols.
  • Managed inventory levels and ensured timely ordering of supplies.
  • Conducted daily inspections of dining areas for cleanliness and organization.
  • Collaborated with kitchen staff to ensure seamless food and beverage service.
  • Facilitated communication between front-of-house and back-of-house teams.
  • Managed customer complaints in a professional manner.
  • Implemented feedback processes to improve guest experiences and satisfaction.
  • Provided guidance and direction to staff members on proper service techniques.
  • Supervised training programs for new employees.
  • Supported event planning by arranging catering options and logistics.
  • Resolved customer complaints promptly and professionally while upholding company policies.
  • Organized special events such as banquets, weddings and private parties.
  • Monitored daily operations of the restaurant, bar and banquet facilities.
  • Ensured compliance with health department regulations.
  • Ensured proper inventory management of all food and beverage items.
  • Conducted regular performance reviews with staff members.
  • Monitored ordering of supplies from vendors.
  • Coordinated staffing schedules according to business needs.
  • Established quality control standards for all food products.
  • Analyzed customer feedback surveys to improve service.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.

Dining Room Supervisor

Oak Creek Country Club
Bowie
05.2016 - 10.2021
  • Supervised dining room staff to ensure efficient service and guest satisfaction.
  • Trained new employees on service standards and club policies.
  • Managed inventory of tableware and dining supplies for optimal usage.
  • Coordinated dining room setup for special events and daily operations.
  • Conducted regular inspections of dining area for cleanliness and organization.
  • Scheduled shifts and delegated tasks among dining room team members.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Organized special events such as banquets or receptions by coordinating staffing requirements accordingly.
  • Conducted regular training sessions for new hires and existing team members.

Custodian

Monarch Global Academy
Laurel
03.2013 - 06.2021
  • Executed setup of facilities for school events and activities.
  • Operated floor scrubbers and vacuums efficiently to maintain cleanliness.
  • Conducted routine inspections to uphold safety and hygiene standards.
  • Managed waste disposal and recycling initiatives across campus.
  • Trained new custodial staff on cleaning procedures and safety protocols.
  • Collaborated with staff to promptly address maintenance issues.
  • Maintained organized storage for custodial supplies, ordering items as needed.
  • Responded swiftly to emergencies such as spills or flooding.

Valet Captain

O'Callaghan's Hotel
Annapolis
05.2010 - 10.2017
  • Supervised valet staff to ensure efficient vehicle handling and customer service.
  • Coordinated parking and retrieval of vehicles during peak hotel hours.
  • Maintained cleanliness and organization of valet area for optimal operations.
  • Assisted guests with luggage and provided directions to hotel amenities.
  • Communicated effectively with front desk staff regarding guest arrivals and departures.
  • Resolved guest concerns promptly to enhance overall experience at the hotel.
  • Provided customer service to guests, including answering questions and providing directions.
  • Responded quickly to emergency situations, such as accidents, fires or medical emergencies in the parking area.
  • Conducted regular training sessions for new employees on proper procedures for handling cars safely and efficiently.
  • Assisted with opening and closing duties, including setting up signage, barricades.
  • Assigned tasks to subordinate valets and monitored their performance.
  • Supervised subordinates during peak periods of activity in order to maintain a safe environment.

Education

Associate of Applied Science - Hospitality

Johnson & Wales University
Norfolk, VA
05-2000

Certificate - Food And Nutrition

Norfolk Technical Vocational Center
Norfolk, VA
06-1998

Skills

  • Inventory management and quality control
  • Customer service and guest experience
  • Conflict resolution and team collaboration
  • Food safety and regulatory compliance
  • Operational efficiency and staff training
  • Event planning

Certification

  • Serv Safe Certification
  • T.I.P.S. Certified

Languages

Spanish
Limited

References

References available upon request.

Timeline

Assistant Food and Beverage Director

Eagle's Nest Country Club
10.2021 - 06.2025

Dining Room Supervisor

Oak Creek Country Club
05.2016 - 10.2021

Custodian

Monarch Global Academy
03.2013 - 06.2021

Valet Captain

O'Callaghan's Hotel
05.2010 - 10.2017

Associate of Applied Science - Hospitality

Johnson & Wales University

Certificate - Food And Nutrition

Norfolk Technical Vocational Center

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