Gary Curtis
Queen Anne
Summary
Dynamic sales professional with a proven track record at Builders First Source, excelling in customer relationship building and upselling strategies. Achieved significant revenue growth by identifying new business opportunities and delivering tailored solutions. Skilled in sales strategy development, fostering long-term client loyalty through exceptional service and effective communication.
Overview
23
23
years of professional experience
Work History
Salesman/ Account Manager
Builders First Source
09.2021 - 06.2023
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Promoted and up-sold products and services to meet needs of customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
Salesman /Senior Product Manager
Capitol Building Supply
10.2000 - 07.2018
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.
Education
Master of Arts - Music/Music Education
Radford College
Radford VA08-1978
Bachelor of Arts - Music/ American History
Virginia Tech
Blacksburg VA06-1976
Skills
- Sales and marketing strategies
- Customer relationship building
- Sales strategy development
- Upselling and cross selling
- Sales presentations
- Prospecting skills
- Client presentations
- Lead prospecting
- Territory development
- Account development
- Relationship building
- Customer relations
- Product and service sales
- Product and service knowledge
- Customer success management
- Account management
- Staff training
- Expense reporting
- Personnel training
- Territory growth
- Price quote preparation
- Exceeds sales goals
- Territory sales
- Contact follow-up
- Post-sales support
- Stock management
Timeline
Salesman/ Account Manager
Builders First Source
09.2021 - 06.2023
Salesman /Senior Product Manager
Capitol Building Supply
10.2000 - 07.2018
Master of Arts - Music/Music Education
Radford College
Bachelor of Arts - Music/ American History
Virginia Tech
Similar Profiles
George MarchmanGeorge Marchman
Door builder/Line Assembler at Builders first sourceDoor builder/Line Assembler at Builders first source
SUSAN BURLESONSUSAN BURLESON
Account Receivable Specialist at Builders First SourceAccount Receivable Specialist at Builders First Source
Reanna DiazReanna Diaz
Credit Analyst at Builders First SourceCredit Analyst at Builders First Source
Angela GrimesAngela Grimes
Manager/ Server at Denny'sManager/ Server at Denny's
Marissa MarquessMarissa Marquess
Second Assistant Manager at Yankee CandleSecond Assistant Manager at Yankee Candle