Gavin Hoffman
Halethorpe
Summary
Motivated and detail-oriented professional with hands-on experience in both customer service and government operations. Proven ability to adapt across diverse environments, from managing business operations at Hoffman Brothers Ice Cream to supporting compliance and IT functions at the Maryland Department of General Services through a contractual internship program. Currently pursuing CompTIA and other industry-recognized certifications to strengthen technical expertise and advance a career in Information Technology. Skilled in troubleshooting, compliance, and customer-focused solutions, with a strong commitment to continuous learning and professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Hoffman Brothers Ice Cream
03.2023 - Current
- I serve as the primary IT support specialist, and manager at Hoffman Brothers Ice Cream, a family-run business where I have played a pivotal role in modernizing and maintaining the shop's technological infrastructure. His contributions have significantly improved operational efficiency and customer experience.
- Key Responsibilities:
- Network Setup & Maintenance: Designed and implemented the shop's local area network (LAN), ensuring secure and reliable connectivity across all workstations and devices.
- Point of Sale (POS) System Deployment: Led the installation and configuration of the POS system, including hardware setup, software integration, and user training for staff. Ensured seamless transaction processing and inventory tracking.
- Technical Support & Troubleshooting: Provides ongoing support for all computer systems, diagnosing and resolving hardware/software issues, performing updates, and maintaining system performance.
- Customer service: Handles the sales of customers, resolving concerns with professionalism, and ensuring a positive and welcoming atmosphere. Also helped continue the status of the highest reviewed ice cream shop in Fredrick, MD.
- Company Overview: A family-run business where I have played a pivotal role in modernizing and maintaining the shop's technological infrastructure.
IT Assistant
Department of General Services
09.2025 - 07.2026
- Provided technical support for software and hardware issues, ensuring minimal downtime for users.
- Assisted in maintaining IT inventory, tracking equipment allocation and usage efficiently.
- Coordinated user onboarding processes, facilitating training on new systems and tools.
- Developed user guides and documentation to enhance staff understanding of IT resources.
- Conducted routine maintenance checks on hardware, ensuring optimal performance across devices.
- Developed user-friendly IT solutions for improved staff productivity.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
Education
No Degree - English, 101
The Community College of Baltimore County
Catonsville, MDHigh school diploma - undefined
Lansdowne High School
Baltimore, MD01.2025
Skills
- Efficient multi-tasker
- Time management
- Customer relations
- Inventory control
- Verbal and written communication
- Performance improvement
- Troubleshooting expertise
- Determined
- Hardworking
- Customer service
- Attention to detail
- System maintenance
- Software integration
- Hardware installation
- Team collaboration
- Employee onboarding
- Equipment tracking
- Problem resolution
- Communication skills
- Staff training
Certification
- Coursera Google Cybersecurity Professional Certificate
Timeline
IT Assistant
Department of General Services
09.2025 - 07.2026
General Manager
Hoffman Brothers Ice Cream
03.2023 - Current
High school diploma - undefined
Lansdowne High School
No Degree - English, 101
The Community College of Baltimore County