Genesis D. Moya Martinez
Hyattsville
Summary
Healthcare professional with strong foundation in coordinating patient schedules and managing clinic operations. Proven ability to streamline processes and improve patient flow. Highly collaborative team player focused on achieving results and adapting to dynamic environments. Skilled in communication and time management, valued for reliability and flexibility.
Overview
5
5
years of professional experience
Work History
Strategic Medical Scheduler
Arthritis and Rheumatism Associate P.C.
05.2023 - Current
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Prepared and processed patient referrals and transfer requests by using different software. Example; Phreesia and Rosetta
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Contributed to development of scheduling policies that prioritize patient needs and healthcare provider availability.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Appointment Scheduler
Arthritis and Rheumatism Associates
01.2020 - 05.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Handle patient's confidential information and put in to NexGen following HIPPA Privacy Rules
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
HIGH DIPLOMA -
NORTHWESTERN H.S.
05.2015
Skills
- Leadership
- Ability to work under pressure
- Multi-tasking
- Experienced in Microsoft software
- Excellent communication
- Critical thinking
- Collaboration and teamwork
Languages
Spanish
Native or Bilingual
Timeline
Strategic Medical Scheduler
Arthritis and Rheumatism Associate P.C.
05.2023 - Current
Appointment Scheduler
Arthritis and Rheumatism Associates
01.2020 - 05.2023
HIGH DIPLOMA -
NORTHWESTERN H.S.
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