Genet Mekibib
Rockville
Summary
Dynamic customer service professional with proven expertise at AbcRetail in conflict resolution and relationship building. Skilled in active listening and data entry, I consistently enhanced customer loyalty and satisfaction through empathetic interactions. Recognized for efficiently managing escalated calls, ensuring positive outcomes for clients and the company alike.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AbcRetail | City, State
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Sara Store
01.2018 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Akaki Adventist School
Addis Ababa09.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Client relations
- Microsoft outlook
- Call center operations
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Microsoft PowerPoint
- Data collection
- Dispute resolution
- Information security
- Business development
Languages
English and Amharic
Native or Bilingual
Timeline
Customer Service Representative
AbcRetail | City, State
01.2022 - Current
Sales Associate
Sara Store
01.2018 - 01.2022
Akaki Adventist School
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