George Morris
Germantown
Summary
Experienced operational manager with experience in managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and clear expectations.
Overview
16
16
years of professional experience
Work History
Executive Team Lead
Target
05.2018 - Current
- Led sales floor operations, driving team performance and enhancing customer engagement.
- Drove operational excellence by enforcing company policies, procedures, safety standards, and regulatory requirements across the entire team.
- Hired, trained and managed a guest oriented team of 30+ employees
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Visual Merchandiser
Kohl's
01.2015 - 05.2018
- Developed and implemented visual merchandising strategies to enhance customer engagement.
- Collaborated with cross-functional teams to align visual standards with marketing campaigns.
- Trained and mentored team members on best practices in product presentation and layout.
- Established training programs focused on enhancing team skills in visual merchandising techniques.
Customer Service Supervisor
Kohl's
01.2010 - 01.2015
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates on company policies, procedures, and customer engagement techniques.
Education
Masters of Professional Studies - Industrial/Organizational Psychology
University of Maryland
Baltimore, MD05.2018
Bachelor of Arts - Psychology
University of Maryland
Baltimore, MD05-2016
Skills
- Team leadership
- Training and development
- Operations management
- Staffing
- Employee scheduling
- Strategic planning
- Customer-oriented
Timeline
Executive Team Lead
Target
05.2018 - Current
Visual Merchandiser
Kohl's
01.2015 - 05.2018
Customer Service Supervisor
Kohl's
01.2010 - 01.2015
Masters of Professional Studies - Industrial/Organizational Psychology
University of Maryland
Bachelor of Arts - Psychology
University of Maryland