George Tsakiris
Kingsville,MD
Summary
5 Years of experience in managing the service relationship between Kohls, Dick's Sporting Goods, Hibbett, Macys, Academy and Dillard's. Proficient in analyzing customer's needs, by implementing efficient order management processes. Utilizing SAP, sales force, webi (BI) and tableau while providing value-added order bank information for internal teams as well as cross-functional partners. Strong communicator with a focus on collaboration and delivering exceptional customer service. Committed to driving revenue and exceeding client expectations through proactive account management strategies.
Overview
6
6
years of professional experience
Work History
Account Services Professional
Under Armour
01.2020 - Current
- Manage daily customer orders for North America Wholesale accounts: Dick's Sporting Goods, Kohls, and Academy Sports + Outdoors.
- Analyze account fill rates while investigating delays in product delivery.
- Utilize SAP, BI, and Tableau to generate comprehensive allocation reports and updates to account managers and customers.
- Address customer inquiries regarding orders, shipments, products, VAS requirements, and pricing.
- Maintain account dashboards for accurate and timely deliveries.
- Possess thorough understanding of order cycle and identify opportunities for process improvement.
- Collaborate with SOAD, Supply Planning, DH, IT, Finance, and Production Teams to ensure on-time deliveries.
- Process sales orders via email or electronically; confirm all orders received and troubleshoot any issues
Account Services Representative Externship
Under Armour
05.2019 - 12.2020
- Engage directly with customers in the Midwest territory for North American wholesale team accounts.
- Employ verbal and written communication to address orders, shipments, and products while proactively troubleshooting delays in customer orders.
- Collaborate with various teams across the supply chain, accounting, and IT to coordinate deliveries and meet required delivery dates; take corrective action if shipments are incorrect to ensure timely product delivery.
- Foster relationships with sales representatives and establish rapport with customers.
Customer Service Representative
Under Armour
09.2018 - 01.2020
- Engage with customers via phone and chat, focusing on Armourbox and ICON inquiries.
- Utilize SAP and RNT systems to investigate and address customer returns, exchanges, gift card, and carrier claim queries.
- Leverage BI reporting to keep customers updated on their request status.
- Handle product replacement requests for undelivered items.
Education
Bachelor of Science - Business Administration
Towson University
Maryland05.2015
Skills
- Tableau and Business Intelligence: Proficiency in using both data visualization tools to manage customer order banks, track order progress, and analyze customer data
- Relationship Management: Strong ability to manage cross functional relationships with sales and customers Facilitating relationships between UA and customers
- Communication: Strong ability to communicate proficiently, including emails, reports, and documentation Attention to detail and ability to convey complex information in a clear and accessible manner to achieve mutually beneficial outcomes
- Cross-Functional Collaboration: Experience collaborating with sales, sales operations allocations and deliveries, planning, DH, supply planning, merch, and other teams to ensure seamless operation and services to maximize customer satisfaction
- Sales Support: support sales teams by providing order bank management, and providing real time state of the business updates
Timeline
Account Services Professional
Under Armour
01.2020 - Current
Account Services Representative Externship
Under Armour
05.2019 - 12.2020
Customer Service Representative
Under Armour
09.2018 - 01.2020
Bachelor of Science - Business Administration
Towson University
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