Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgina Ramos

Baltimore

Summary

I truly believe my background in customer service is a great match for this role, and I'm excited about the opportunity to contribute positively to your team. With my experience and enthusiasm, I'm confident that I can be a valuable addition to your company and support its goals.

Overview

5
5
years of professional experience

Work History

Lice Technician

Lice Clinic Of America
08.2024 - Current
  • Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
  • Improved clinic cleanliness and reduced infection risk through thorough sanitization of equipment and surfaces.
  • Contributed to effective communication between client by relaying important information promptly and accurately.
  • Expedited check-in and check-out processes with accurate documentation of insurance information and payment collection.
  • Supported overall clinic efficiency by completing assigned tasks promptly, offering assistance to colleagues as needed, and adapting to changing circumstances.
  • Provided compassionate care to patients in distress, promoting a calm and supportive environment.
  • Assisted medical professionals in administering treatments, leading to improved patient outcomes.
  • Helped front desk staff register and process patients.
  • Prevented medication errors by double-checking prescription details and discussing potential concerns with medical professionals before administering any medications.
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Accepted cash payments, adjusted balances and submitted records to accounting.

Recruiting Specialist

SND Staffing
01.2023 - 01.2024
  • Extend jobs offer and negotiate salary and benefits packages
  • Maintain candidates record and update applicant tracking system
  • Emailed dispatches out to clients whom were employed with us
  • Enroll new candidates into the system
  • Verify documents ssn, birth certificate etc
  • Charge their transportation

Administrative Assistant

Portable Restroom Solutions
05.2023 - 09.2023
  • Provided exceptional customer service to both internal departments and external vendors, addressing inquiries professionally and efficiently.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.

Office Manager

Midgard AutoHaus
01.2022 - 01.2023
  • Oversee daily operations of a used car dealership, including sales, marketing, finance, and customer service
  • Analyze market trends and customer needs to identify opportunities for business growth
  • Ensure compliance with federal, state, and local regulations governing the sale of used cars
  • Maintain an up-to-date inventory of vehicles, ensuring accurate pricing and timely reconditioning
  • Consistently use established procedures, such as tagging and proper storage, to provide for fast and effective handling of warranty items
  • Provide for an appealing showroom, set up with vehicles and accessories to draw the interest of customers
  • Follows lawful directions from supervisors
  • Test drives

Spa Attendant

Four Seasons Hotel
01.2022
  • Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service

Cashier

Spartans Pizzeria
01.2021 - 01.2022
  • Courteously greeted customers and assisted with purchases
  • Answered phone calls to accept orders, answer to customers inquiries, offering advice or recommendations
  • Operated the cash register, received and dispensed correct change to customers

Janitorial Services

Maryland Department of Education
01.2020 - 01.2021
  • Helped develop a cleaning checklist that elevated the consistency of custodial activities throughout the school
  • Ensured accurate inventory and timely restocking of the janitorial closet
  • Kept facilities and grounds safe and maintained cleanliness, in compliance with state, county and city codes

Education

High School Diploma -

Patapsco High School and Center for the Arts
Dundalk, Baltimore
01.2021

Skills

  • Financial management
  • Attention to detail
  • Thoughtfulness and patience
  • Listening and interpersonal skills
  • Customer service abilities
  • Assisting customers with questions, needs, and concerns
  • Implementing visual merchandising standards
  • Setting up spa equipment
  • Sales and Upselling
  • Opening and closing procedures
  • Appointment Scheduling
  • Customer Service
  • Empathy and patience
  • Fluent Bilingualism

Timeline

Lice Technician

Lice Clinic Of America
08.2024 - Current

Administrative Assistant

Portable Restroom Solutions
05.2023 - 09.2023

Recruiting Specialist

SND Staffing
01.2023 - 01.2024

Office Manager

Midgard AutoHaus
01.2022 - 01.2023

Spa Attendant

Four Seasons Hotel
01.2022

Cashier

Spartans Pizzeria
01.2021 - 01.2022

Janitorial Services

Maryland Department of Education
01.2020 - 01.2021

High School Diploma -

Patapsco High School and Center for the Arts
Georgina Ramos