Gerard Day
Baltimore
Summary
Dynamic professional with extensive experience as a Lead Driver at Hopkins Elder Plus, excelling in delivery planning and strong communication. Proven track record of enhancing participant satisfaction through timely pickups and effective training of junior drivers. Recognized for adaptability in high-pressure situations and maintaining professionalism while managing complex logistics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Driver
Hopkins Elder Plus
01.2020 - 01.2025
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved participant satisfaction ratings by providing timely pick ups and prompt communication with caregivers.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Effectively managed time-sensitive appointments, prioritizing drop offs based on urgency and importance to participant satisfaction.
Kitchen Lead
Johns Hopkins BayviewMed.Center
01.2020 - 03.2020
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
Education
GED -
Maryland School of General Studies
Baltimore, MD06-1996
Skills
- Delivery planning
- Adaptable Decision-making
- Strong communication skills
- Professionalism and punctuality
- Logbook management
Certification
- Defensive Driving Certificate - Broadway Services 2020 - 2026
Timeline
Lead Driver
Hopkins Elder Plus
01.2020 - 01.2025
Kitchen Lead
Johns Hopkins BayviewMed.Center
01.2020 - 03.2020
GED -
Maryland School of General Studies
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