Geremy Boyd
Clinton
Summary
Network Infrastructure professional with 5+ years of experience in network configuration, security management, and performance optimization. Utilizes advanced troubleshooting techniques to resolve complex network issues efficiently. Strong understanding of network protocols and infrastructure management, ensuring robust and secure network operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jr. NOC Analyst
SAIC
01.2025 - Current
- Monitored and triaged real-time network events using WhatsUp Gold, proactively identifying, escalating, and resolving connectivity issues across multiple sites and teams.
- Responded to and restored network service degradations and outages, diagnosing routing, switching, and firewall-related incidents; collaborated with infrastructure engineers for rapid resolution.
- Reviewed, tracked, and updated incident tickets in ServiceNow, ensuring proper categorization, SLA compliance, and adherence to ITIL standards.
- Contributed to incident documentation, post-mortem reviews, and change requests, supporting process improvement and knowledge base growth.
- Provided after-hours Tier 2/3 support for executive and remote users, maintaining secure VPN access, DNS resolution, and connectivity to critical business systems.
- Assisted in monitoring network performance and availability metrics, helping ensure uptime, scalability, and service reliability across enterprise environments.
Network Administrator
Police Federal Credit Union
02.2021 - 01.2025
- Delivered technical support to 100+ end users, resolving hardware, software, connectivity, and account access issues to minimize downtime and maintain high customer satisfaction.
- Responded to IT support requests via phone, email, and self-service portal; triaged and escalated incidents according to SLA requirements to ensure timely resolution.
- Monitored system and network performance, investigating alerts through RocketCyber SIEM; escalated and remediated critical events to maintain secure, reliable operations.
- Strengthened email and network security by investigating phishing-related incidents with SonicWall CAS, preventing credential theft and protecting sensitive data.
- Administered and maintained core IT services (DNS, DHCP, Active Directory, firewall policies), ensuring stable and secure access across the enterprise.
- Configured, hardened, and optimized endpoint and network devices using SonicWall Firewall Security, reducing vulnerabilities and strengthening perimeter defenses.
- Assisted with enterprise network administration and engineering (routers, switches, firewalls), supporting infrastructure growth and contributing to design changes that improved uptime, scalability, and overall performance.
- Applied DHS/CISA security advisories and best practices to proactively safeguard IT systems, enhance resiliency, and drive continuous service improvement.
Education
Master of Science - Network Infrastructure
Bowie State University
Bowie, MD12.2024
Skills
- Windows Server
- Active Directory
- Network configuration
- VMware
- TCP/IP Protocols
- Network Monitoring
- Wireshark
- Firewall Administration
- ServiceNow
- IP addressing and subnetting
- Automation/Scripting
- VPN Configuration/Management
Certification
- CCNA - Cisco Certified Network Associate
Timeline
Jr. NOC Analyst
SAIC
01.2025 - Current
Network Administrator
Police Federal Credit Union
02.2021 - 01.2025
Master of Science - Network Infrastructure
Bowie State University
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