Gerimae Oliva
Owings Mills
Summary
Dynamic Enrollment Management Administrative Team Lead at Pearson, skilled in data analysis and process optimization. Orchestrated initiatives that decreased turnaround time by 57%, while fostering stakeholder collaboration and enhancing technical troubleshooting. Established a proven track record in aligning product features with KPIs, boosting efficiency, and providing exceptional customer support across 140 school districts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Enrollment Management Administrative Team Lead
Pearson
Baltimore
12.2015 - Current
- Directed troubleshooting processes for end-user issues across 140 school districts, ensuring uninterrupted functionality.
- Collaborated with QA engineers to align product features with KPIs while resolving technical challenges.
- Employed data view testing to enhance metrics transfer, reducing turnaround time from one week to three days.
- Worked with DevOps team to implement process improvements, increasing efficiency and delivering timely support.
Education
Software Engineer Certificate of Completion - Software Engineering
General Assembly
San Francisco, CA06-2022
Skills
- Data analysis
- Project management
- Process optimization
- Technical troubleshooting
- Quality assurance
- Customer support
- Stakeholder collaboration
- Time management
- KPI alignment
Certification
Mechanical Design Certificate
Designed and planned new products by drafting mechanical functions in programs such as SolidWorks and AutoCAD.
Timeline
Enrollment Management Administrative Team Lead
Pearson
12.2015 - Current
Software Engineer Certificate of Completion - Software Engineering
General Assembly
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