German Alfaro

I worked as a Store Manager at Old Ox Tire & Auto in Washington DC, where i was responsible for the day to day operations of the store. my job included greeting customers, scheduling service appointments, dispatching the work properly to the mechanic's to ensure a proper work flow, keeping good communication with our vendors in order to accurately receive the proper parts for the vehicle repairs. My responsibilities also included training the new service staff in order to achieve and exceed our daily and monthly goals.

I worked as a Service Writer at a BMW of Silver Springs, where I focused on providing
great customer service and making sure the service department ran smoothly. My job
included greeting customers promptly, scheduling service appointments efficiently,
and keeping good communication with the mechanics to estimate repair times
accurately.
I maintained high customer satisfaction scores, which helped the dealership hit their
monthly goals and kept our reputation for top-quality service. In addition to serving
customers, I played a key role in training new team members, helping them learn the
ropes and become successful team players.
This experience gave me a good understanding of how to mix a fast pace environment
with outstanding service. .

In this role, I adeptly welcomed customers and initiated repair orders with precision
and efficiency. I managed service appointment scheduling for our valued clients,
ensuring seamless coordination with the technical team. This, in turn, allowed me to
provide accurate estimates and completion times, consistently exceeding customer
expectations and maintaining an above-average Regional Customer Satisfaction Index
(CSI) score. My commitment to rigorous communication standards effectively
addressed service requirements for our customers. I also played a pivotal role in the
onboarding and training of new personnel, guiding them through the daily operational
intricacies. My active participation in store meetings and contribution to achieving
service goals underscored my professional dedication.

In this position, I ensured a prompt and courteous reception for customers, coupled
with the accurate initiation of repair orders. My responsibilities encompassed efficient
service appointment scheduling and proactive measures to maintain streamlined
workflow and open communication channels with the technical team. The result was
the delivery of precise estimates and completion times, significantly enhancing our service customers' experience. My dedication to an above-average Regional Customer
Satisfaction Index (CSI) score played a pivotal role in exceeding performance
benchmarks. I consistently adhered to rigorous communication standards, effectively
addressing our service customers' needs, and contributed to the training of new
employees in the intricacies of daily operations.