Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Perez

Owings Mills

Summary

Spanish bilingual experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Chiropractic Assistant / Receptionist

Newtown Chiropractic & Physical Therapy
03.2024 - 09.2025
  • Manage patient records, schedule appointments, and assist clinicians during treatments to ensure efficient patient flow.
  • Coordinate insurance verification and billing; complete patient intake and claims documentation.
  • Provide front desk reception and bilingual phone support, triaging inquiries and maintaining office operations.

Paralegal

Hyatt and Goldbloom LLC
01.2022 - 07.2023
  • Managed case files by organizing documentation and maintaining up-to-date records for efficient retrieval.
  • Conducted legal research to support case preparation and ensure compliance with regulations.
  • Coordinated scheduling of depositions, hearings, and meetings to optimize attorney availability and client service.
  • Maintained case files and performed data entry using NEEDLES case management software.
  • Drafted and reviewed legal documents, including motions, briefs, and contracts for accuracy and completeness.

Customer Service Representative

Conduent Business Services Maryland EzPass
01.2019 - 05.2021
  • Managed high-volume inbound calls, ensuring exceptional customer service and prompt issue resolution.
  • Updating customers information and assisting with payment transactions.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Diploma -

Owings Mills High School
Owings Mills, MD
01.2007

Nursing Coursework

CCBC
Owings Mills, MD

Skills

  • Medical Records & Appointment Scheduling
  • Insurance Verification & Billing
  • Customer Service & Front Desk Management
  • Legal Documentation & Case Management
  • Bilingual: Fluent in Spanish & English
  • Multitasking & Prioritization

Languages

Spanish – Native/Bilingual
English – Fluent

Timeline

Chiropractic Assistant / Receptionist

Newtown Chiropractic & Physical Therapy
03.2024 - 09.2025

Paralegal

Hyatt and Goldbloom LLC
01.2022 - 07.2023

Customer Service Representative

Conduent Business Services Maryland EzPass
01.2019 - 05.2021

Nursing Coursework

CCBC

Diploma -

Owings Mills High School

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