Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gianluca Cordone

Kensington

Summary

Dynamic hospitality professional with extensive experience at Cornerstone Grill and Loft, excelling in crowd management and conflict resolution. Proven ability to enhance customer engagement and satisfaction through effective communication and problem-solving skills. Adept at thriving in high-pressure environments while ensuring order accuracy and compliance with safety standards.

Energetic and dependable with strong presence and keen observational skills. Well-versed in conflict resolution and de-escalation techniques, coupled with ability to handle high-pressure situations calmly and professionally. Committed to ensuring safe and secure environment for all patrons.

Overview

3
3
years of professional experience

Work History

Bouncer

Cornerstone Grill and Loft
09.2025 - Current
  • Monitored venue for safety compliance and ensured adherence to established policies.
  • Managed crowd control during peak hours, maintaining order and guest satisfaction.
  • Responded promptly to altercations, de-escalating conflicts with effective communication skills.
  • Collaborated with management to develop strategies for improving overall patron experience.

Bartender /Restaurant Server

Frankly Pizza
06.2023 - Current
  • Provided excellent customer service by engaging with patrons and addressing inquiries.
  • Collaborated with kitchen staff to ensure timely service during peak hours.
  • Adapted to fast-paced environment while maintaining attention to detail in orders.

Barista

Starbucks
06.2022 - 11.2022
  • Prepared high-quality beverages following standardized recipes and customer preferences.
  • Maintained cleanliness and organization of workstations to ensure compliance with health standards.
  • Assisted in training new baristas on equipment operation and beverage preparation techniques.
  • Provided exceptional customer service, enhancing overall customer satisfaction and loyalty.

Education

High School Diploma -

St. John's College Highschool
Chevy Chase, MD

Skills

  • Customer engagement
  • Effective communication
  • Order accuracy
  • Time management
  • High-pressure environment
  • Active listening

Languages

English
Native or Bilingual
Italian
Limited Working

Timeline

Bouncer

Cornerstone Grill and Loft
09.2025 - Current

Bartender /Restaurant Server

Frankly Pizza
06.2023 - Current

Barista

Starbucks
06.2022 - 11.2022

High School Diploma -

St. John's College Highschool
Gianluca Cordone