Summary
Overview
Work History
Education
Skills
Languages
Awards
Affiliations
References
Timeline
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Gianna Gilbert

Baltimore

Summary

Strong background in customer service from Icy Delights and Baltimore Youthworks, demonstrating exceptional attention to detail and adaptability. Proven ability to foster teamwork and maintain a safe environment, as showcased during a forensic internship with the Baltimore City Police Department. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Icy Delights
Baltimore
07.2024 - Current
  • Keyholder - opened and closed store.
  • Maintained cleanliness and organization of store environment for optimal customer experience.
  • Informed customers about product pricing and addressed inquiries regarding offerings.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Assisted co-workers with various tasks to promote smooth store operations.

Forensic Internship

Baltimore City Police Department
Baltimore
07.2025 - 07.2025
  • Reviewed case files and consulted with law enforcement personnel to develop strategies for collecting evidence at crime scenes.
  • Adhered to strict safety protocols when handling hazardous materials found at crime scenes.
  • Utilized specialized tools such as tweezers, magnifying glasses and forceps while examining evidence.
  • Conducted chemical tests to determine the presence of drugs or other substances at a crime scene.
  • Assisted in reconstructing crime scenes using sketches, photographs and measurements.

Childcare Aid

Taylor’s Daycare
Baltimore
07.2023 - 08.2023
  • Cultivated trusting relationships with families, fostering a respectful environment.
  • Maintained cleanliness of classrooms, toys, and supplies to promote hygiene.
  • Facilitated play activities, encouraging physical engagement among children.
  • Collaborated with staff to enhance teamwork and ensure a unified approach.
  • Monitored children's safety consistently to uphold a secure atmosphere.
  • Guided children in social interactions and conflict resolution skills.

Education

High School Diploma -

Homeschool
Baltimore, MD
10-2025

Skills

Attention to detail

  • Team collaboration
  • Patience and composure
  • Adaptability
  • Leadership
  • Customer service

Languages

English

Awards

History Honors Award, awarded on June 9th, 2023, for maintaining one of the highest grades in my US history course.

Affiliations

  • As a child I owed and operated my own business, Cardboard Flower. My business was recognized and promoted in a commerical by Colgate Toothpaste in collaboration with NowThis Media.

References

References available upon request.

Timeline

Forensic Internship

Baltimore City Police Department
07.2025 - 07.2025

Customer Service Cashier

Icy Delights
07.2024 - Current

Childcare Aid

Taylor’s Daycare
07.2023 - 08.2023

High School Diploma -

Homeschool

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Gianna Gilbert