Gianni Segar

Baltimore

Summary

Detail-oriented and people-focused administrative professional with hands-on experience supporting fast-paced healthcare and service environments. Currently serving as a Psychiatry Coordinator, managing scheduling, confidential records, and daily operations for a high-volume department. Known for strong communication skills, organization, and streamlining processes that improve efficiency and patient experience.

Overview

years of professional experience

Certification

Work History

Psychiatry Coordinator / Administrative Assistant

MPBGROUPINC

Columbia

06.2025 - Current

Coordinate scheduling and administrative support for a psychiatry department
Serve as the main communication link between clinicians, patients, and insurance providers
Maintain confidential medical records for providers in full compliance with HIPAA standards
Implemented digital intake and billing systems, reducing appointment wait times by 25%

Front Desk Administrator

FX Physical Therapy

Baltimore

07.2023 - 03.2025

Managed patient scheduling and appointment confirmations for efficient clinic operations.
Collaborated with therapists and staff to improve scheduling flow and patient experience
Coordinated insurance verifications and communicated coverage details to patients.

Team Supervisor

Cold Stone Creamery

Alexandria

02.2021 - 08.2022

Supervised team members per shift and managed daily operations
Processed transactions daily with zero discrepancies over six months
Reduced waste and improved efficiency by 15% through new prep procedures
Fostered a team-focused culture that improved morale and reduced turnover

Education

Bachelor of Science - Business Administration & Management

Morgan State University

Baltimore, MD

05.2025

Skills

Office Administration & Scheduling
HIPAA Compliance
Digital Documentation
Microsoft Office (Excel, Word, PowerPoint, Outlook)
Customer Service

Time Management
Data Tracking & Reporting
Communication
70 WPM Typing Speed