Gina Fink
Church Hill
Summary
Dynamic and results-driven professional with a proven track record at Walgreens, excelling in customer service and collaboration. Highly dependable and adaptable, I leverage strong communication skills and a keen attention to detail to enhance service quality and customer satisfaction. Recognized for implementing process improvements that significantly boosted operational efficiency.
Overview
7
7
years of professional experience
Work History
Pharmacy Customer Service
Walgreens
Chestertown, MD
11.2024 - 04.2026
- Provided assistance to patients by addressing inquiries promptly through phone and in-person interactions at the pharmacy counter.
- Collaborated with sales, finance, and customer service departments to identify and resolve systemic issues affecting service quality.
- Delivered efficient front desk support to enhance overall customer satisfaction.
- Worked with diverse teams to enhance service quality and boost customer satisfaction.
- Set a high standard for customer interactions, serving as a role model for team members to emulate.
- Leveraged customer feedback to enhance service delivery.
Online Grocery Pickup Associate
Walmart
Middletown, DE
02.2019 - 03.2022
- Coordinated online grocery orders ensuring accuracy and timely fulfillment for customer satisfaction.
- Managed inventory levels, optimizing stock availability for efficient order processing.
- Implemented process improvements that enhanced pickup efficiency and reduced errors.
- Monitored quality control of perishable items to maintain product integrity during order assembly.
- Developed strong relationships with customers, addressing inquiries and resolving issues promptly.
- Analyzed customer feedback to identify trends and recommend changes to enhance service delivery.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Cook
Washington College
Chestertown, MD
03.2022 - 04.2025
- Prepared diverse menu items to ensure high-quality meal service.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Facilitated collaboration among team members to optimize food preparation workflows.
- Executed daily meal service operations efficiently under high-pressure environments.
- Trained new staff on kitchen protocols and safety standards for optimal performance.
- Implemented improvements in food presentation to enhance dining experience for students.
- Monitored cooking times and temperatures to ensure food safety compliance consistently.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
Education
Bachelor of Science -
University of The East
Manila, PhilippinesSkills
Fast learner
Highly dependable
Friendly
Outgoing
Enjoy working on a fast paced environment
Accomplishments
Registered Pharmacy Technician
Nominated Champion Of Champions Award
Timeline
Pharmacy Customer Service
Walgreens
11.2024 - 04.2026
Cook
Washington College
03.2022 - 04.2025
Online Grocery Pickup Associate
Walmart
02.2019 - 03.2022
Bachelor of Science -
University of The East