Gina Humphreys
Monrovia
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
SHORT-TERM RENTAL SUPERHOST
Self-Managed
10.2024 - Current
- Orchestrate all aspects of short-term rental operations including bookings, guest communication, cleaning coordination, and property maintenance
- Maintain a consistent 5-star rating through excellent hospitality and responsiveness
- Create and optimize listings on platforms like Airbnb and VRBO to maximize visibility and occupancy
- Resolve guest concerns quickly and professionally, ensuring a positive experience and repeat bookings
STUDIO MANAGER
Smooch Studio
01.2018 - 01.2024
- Systematized daily operations of a busy studio, including staff scheduling, customer service, and inventory management
- Trained and supervised employees, fostering a supportive and efficient team environment
- Coordinated client appointments and ensured a smooth, welcoming experience for all guests
- Facilitated purchasing and vendor relations to maintain quality supplies and cost efficiency
- Promoted studio services through social media and community engagement to increase client base
CONTROLLER & CERTIFIED PAYROLL SPECIALIST
Finishes, Inc
01.2007 - 01.2018
- Fine-tuned all financial functions including budgeting, payroll processing, and accounts payable/receivable
- Handled certified payroll in compliance with state and federal requirements for government contracts
- Collaborated with project managers and executive staff to track job costs and ensure accurate reporting
- Processed weekly payroll for multiple job sites, ensuring timely and accurate compensation
- Maintained financial records and led audits with precision and attention to detail
OWNER/OPERATOR
Twisted Twill Boutique
01.2001 - 01.2009
- Founded and operated a successful retail boutique specializing in textiles and apparel
- Managed all aspects of business operations, including sales, marketing, inventory, and customer service
- Oversaw financial management, including budgeting, payroll, and vendor relations
- Handled buying and purchasing of all inventory, ensuring quality, trend alignment, and cost efficiency
- Built a loyal customer base through exceptional service and community engagement
- Developed and executed promotional strategies to drive sales and increase brand awareness
- Recognized as “Best of Frederick” Clothing Boutique, showcasing excellence in retail and customer experience
Education
Bachelor of Science - Textiles and Apparel Merchandising
West Virginia University
Skills
- Customer Service
- Team Leadership
- Property Management
- Payroll & Certified Payroll
- Budgeting & Financial Reporting
- Scheduling & Operations
- Social Media Marketing
- Hospitality Management
- Communication
- Microsoft Word
- Excel
Timeline
SHORT-TERM RENTAL SUPERHOST
Self-Managed
10.2024 - Current
STUDIO MANAGER
Smooch Studio
01.2018 - 01.2024
CONTROLLER & CERTIFIED PAYROLL SPECIALIST
Finishes, Inc
01.2007 - 01.2018
OWNER/OPERATOR
Twisted Twill Boutique
01.2001 - 01.2009
Bachelor of Science - Textiles and Apparel Merchandising
West Virginia University
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