Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gina Moore

Upper Marlboro

Summary

I hold a current Top Secret Clearance and Public Trust clearance. I am an experienced professional with over two decades of diverse experience, transitioning into risk management with a strong foundation in program oversight, strategic planning, and compliance. My deep understanding of regulatory environments and extensive experience in operational risk, coupled with my keen attention to detail, leadership, and problem-solving abilities, position me as a versatile candidate to collaborate with stakeholders and senior management, ensuring activities align with company policies and guidelines while adhering to risk tolerance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Indexing Specialist

Iron Mountain Data Center
06.2025 - Current
  • Increased efficiency in data processing by automating repetitive tasks using scripting languages or macros where applicable.
  • Solved complex indexing challenges through innovative problem-solving skills and collaboration with colleagues.
  • Performed regular audits of indexed content, identifying areas for improvement and taking corrective action when necessary.
  • Participated in regular team meetings to discuss ongoing projects, sharing insights on potential improvements to current methodologies.
  • Conducted quality checks on scanned documents to review for accuracy.
  • Expedited project completion by prioritizing urgent tasks and maintaining clear communication with clients and team members.
  • Provided exceptional client service, addressing concerns promptly and professionally to maintain positive relationships.
  • Maintained optimal machine performance by cleaning equipment, clearing jams and refilling toners.
  • Achieved high-quality results with thorough research and meticulous attention to detail in indexing tasks.
  • Reviewed indexed materials periodically for accuracy, making necessary updates when required to ensure up-to-date information availability.
  • Prepared documents by removing staples and paper clips, retyping torn pages and photocopying loose post-its on standard size paper.
  • Viewed images to determine appropriate indexing decisions based on type of document.

Site Security Officer

Magellan Health
06.2024 - Current
  • Deliver exceptional customer service to Armed Forces members, dependents, civilian employees, and contractors.
  • Process identification documents including Common Access Cards (CACs), Teslin, and Geneva Convention cards, ensuring compliance with military standards.
  • Interpret and apply DoD Instructions (DoDI 1000.13 Vol. 1–3) to verify eligibility and entitlements for various ID types.
  • Schedule appointments via phone and email; manage and update the DMDC appointment scheduler and calendar.
  • Maintain accountability of all issued ID cards and reconcile discrepancies within required timeframes.
  • Update and maintain DEERS/RAPIDS databases promptly; respond to inquiries within one business day and resolve issues.
  • Monitor and uphold strict data integrity and security compliance with military record-keeping and verification policies.
  • Trusted with access to classified and sensitive information under an active Top Secret clearance and Public Trust designation.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Quality Assurance Specialist

Georgia Avenue Family Support Collaborative
01.2019 - Current
  • Oversaw FRSP Program Operations: Managed daily administrative operations to meet program objectives while ensuring compliance with grant funding and agency protocols.
  • Strategic Planning and Implementation: Developed and executed strategies to achieve program goals, optimizing operational efficiency through systems and process improvements.
  • Program Evaluation and Compliance: Monitored program performance, conducted reviews, and ensured timely submission of reports, demonstrating accountability and adherence to contractual requirements.
  • Data Analysis and Reporting: Coordinated the collection and analysis of program data, including client records and satisfaction surveys, for informed decision-making and reporting.
  • Issue Resolution and Communication: Managed program issues, served as the first-level reviewer for client grievances, and maintained open communication with supervisors.
  • Quality Assurance and Compliance: Collaborated with the Quality Assurance Coordinator to ensure compliance and quality standards with required databases.
  • Corrective Action and Continuous Improvement: Implemented Corrective Action Plans to address deficiencies and continuously updated program practices and procedures.
  • Contract and Grant Management: Assisted with contract and grant preparation, including invoices, and oversaw preparations for grantors' site visits and audits.

Housing Family Support Worker

Georgia Avenue Family Support Collaborative
01.2013 - 01.2019
  • Client Relationship Management: Built and maintained strong relationships with participating families, updating progress during home visits and assisting them in setting and achieving goals.
  • Housing Resource Coordination: Linked families to appropriate housing resources and services, ensuring their access to support.
  • Data Management and Documentation: Maintained accurate case work documentation in HMIS, ensuring data integrity, and completed monthly invoices and Family development plans.
  • Landlord and Program Compliance: Established and maintained landlord relationships as per program guidelines, reviewed housing-related rules and regulations, and ensured timely rental payments/arrangements.
  • HMIS Database Management: Responsible for the housing HMIS database system, including inputting and updating client information and conducting data cleanup and corrections. Modified and updated HMIS databases and assessments as needed.
  • Client File Management: Maintained client files, updated case notes, and assessments, and conducted re-certifications to document client progress.
  • Community Advocacy and Referrals: Advocated for families' community needs, provided referrals, and arranged physical or mental health services to address underlying issues hindering stability.

Scheduling Coordinator

Association of Alexandria Radiology
01.2009 - 01.2011
  • Appointment Scheduling: Managed high-volume calls and appointments to ensure efficient scheduling for patients.
  • Patient Communication and Information Gathering: Contacted patients to process paperwork, collect clinical information, and provide procedure details.
  • Payer Coordination: Communicated with payers to authorize, pre-certify, and obtain referrals for procedures, ensuring compliance with insurance requirements.
  • Authorization and Payment: Obtained clinical information for authorizations, addressed denials, and recoded as necessary to secure payment, demonstrating strong administrative and problem-solving skills.

Financial/Scheduling Coordinator

Scott Orthodontics
01.2006 - 01.2008
  • Patient Scheduling and Registration: Managed patient appointment scheduling and efficiently handled new patient registration.
  • Financial Administration: Processed Accounts Payable and Accounts Receivable, demonstrating financial management skills.
  • Insurance Claims Processing: Verified insurance information and submitted claims to insurance companies, ensuring timely reimbursement.
  • Collections Management: Submitted past-due patient accounts to collection agencies, maintaining financial accountability.

Medical Secretary

Renal Care & Management
01.2002 - 01.2004
  • Appointment Coordination: Scheduled patient diagnostic appointments, surgeries, and medical consultations, ensuring efficient healthcare delivery.
  • Patient Intake and Documentation: Conducted patient interviews to gather case histories, complete intake forms, and manage insurance documentation.
  • Transportation Coordination: Coordinated transportation services for patients, ensuring accessibility to medical appointments.
  • Administrative Support: Prepared memos and correspondence to facilitate effective communication.

Intake Coordinator

DC Village
01.1999 - 01.2002
  • Case Management: Managed a caseload of 15 homeless families, providing comprehensive support.
  • Family Intake and Program Explanation: Processed family intakes and explained shelter program regulations to ensure understanding.
  • Resource Coordination: Coordinated community resources to provide wrap-around services for families in need.
  • Assessment for Transitional Housing: Conducted psychosocial assessments to determine placement in transitional housing, ensuring appropriate support.
  • Education Monitoring: Monitored the educational performance and attendance of school-age children to support their academic needs.
  • Parenting Workshops: Conducted monthly parenting workshops to empower and educate families in the program.

Education

Family Development Credentials

University of Connecticut
01.2014

Diploma -

Potomac HS
01.1999

Skills

  • Data analysis and reporting
  • Compliance and Risk Management
  • Process Optimization
  • Client relationship management
  • Process Coordination
  • Quality control management
  • Strategic Planning
  • Program Oversight
  • Issue Resolution
  • Resource Coordination
  • Data organization
  • Executive support
  • Office administration support
  • Calendar management

Certification

  • Substance Abuse Training – 2023
  • F-SPADT Assessment Training – 2018
  • CPR & First Aid – 2023
  • Mental Health Training
  • Intensive Review of Grammar – 2010
  • DOD Certifications 2025
  • Saba certifications 2025

Timeline

Indexing Specialist

Iron Mountain Data Center
06.2025 - Current

Site Security Officer

Magellan Health
06.2024 - Current

Quality Assurance Specialist

Georgia Avenue Family Support Collaborative
01.2019 - Current

Housing Family Support Worker

Georgia Avenue Family Support Collaborative
01.2013 - 01.2019

Scheduling Coordinator

Association of Alexandria Radiology
01.2009 - 01.2011

Financial/Scheduling Coordinator

Scott Orthodontics
01.2006 - 01.2008

Medical Secretary

Renal Care & Management
01.2002 - 01.2004

Intake Coordinator

DC Village
01.1999 - 01.2002

Family Development Credentials

University of Connecticut

Diploma -

Potomac HS

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