Gina T. Patla
Crofton
Summary
Dynamic Refractive Program Manager at Chesapeake Eye Care and Laser Center, recognized for achieving an 85% schedule rate with laser vision surgery candidates. Proficient in advanced laser technology and exceptional in patient education, I excel in fostering team collaboration and resolving conflicts, ensuring seamless operations and superior patient experiences.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Refractive Program Manager
Chesapeake Eye Care and Laser Center
06.2012 - Current
- Primary contact for all laser vision surgery patients
- From the initial screening, to educating patients on their options, to scheduling both internally and externally all necessary appointments
- Assist in the Laser Suite during surgical procedures
- Track and follow-up with all patients and consistently produce an 85+% schedule rate on patients that are candidates
- Appropriately refer and direct patients that are not candidates for alternative options when applicable, (i.e
- Clear lens exchange)
- Primary person onboarding new laser vision surgeons and staff
- Work closely with Alcon and Zeiss to ensure all training and certifications are secured
- Perform all aspects and operations of the refractive clinic and laser suite
- Including scheduling regular maintenance as well as seeing through issues that arise with laser surgical equipment
- Primary lead in the roll out of the SMILE (small incision lenticule extraction) procedure
- Proficient in operating all laser vision correction diagnostic and surgical equipment, including the Alcon EX500, Alcon WaveLight topolyzer, Visumax Femtosecond laser and pentacam
- Create, implement, and monitor templates for both clinic and surgery to ensure maximum efficiency
- Responsible for managing inventory and ordering all refractive clinic and surgical supplies and instruments
- Develop patient friendly educational material to create clear communication to assist patients through the scheduling process
- Perform complete eye exams, diagnostic testing and thoroughly review past and present medical history to assist in the determination of a patient's candidacy for refractive surgery
- Review candidacy results provided by doctors and educate patients with all necessary information needed when considering laser vision correction surgery
- Work closely with co-managing doctors to provide seamless care for mutual patients
- Work with the marketing team in creative ways to reach potential patients
- Initiated the 20204-2027 sponsorship with the Annapolis Blues Football League
Clinic Manager
Chesapeake Eye Care
- 01.2021
- Responsible for clinical staff and day to day clinical operations, including, interviewing/hiring new employees, scheduling, performance reviews, handle and diffuse escalated patient issues
Cataract Team Lead
Chesapeake Eye Care
- 01.2021
- Lead team in conversions from manual to laser cataract surgery, as well as lead tech in highest conversion to multifocal and toric correcting premium lenses
- Implemented new cataract evaluation process resulting in improved time efficiency for staff and patients
Dry Eye Specialist
Chesapeake Eye Care
- 01.2021
- Key player in roll out of LipiFlow/LipiView technology
- Performed measurements and scans (IOL Master 500/700, Lenstar and OPD); macular and optic nerve testing (OCT, Fundus photos via OPTOS); dry eye evaluations (LipiFlow, Lipiview MG imaging, InFlammadry and Tear Lab testing); comprehensive eye exams including, manual refraction and Goldman applanation tonometry, tonopen and iCare
Training Department Assistant
Chesapeake Eye Care
- 01.2021
- Assist the company wide Training Department in the on-boarding of newly acquired practices with EMR (Modernizing Medicine) training and implementation
- Focus on creating a positive experience for every patient and staff member
- Key player in resolving challenging and escalated patient concerns
- Participate in various focus groups to enhance communication, efficiency, and promote process improvements
- Planned team building events to encourage and support a positive morale
Patient Care Coordinator
Retina Associates
06.2011 - 06.2012
- Provided excellent customer service and acted as the patient liaison in the fast-paced clinic environment while working in multiple computer systems
Founder and Creator
Brown Eye Girl Surf Shop
Annapolis
01.2004 - 01.2010
Sales, Project Manager
Verizon Wireless
01.1996 - 01.2003
Education
Skills
- Excellent interpersonal skills
- Excellent communication skills
- Excellent problem-solving skills
- Excellent organizational skills
- Detail oriented
- Ability to work within strict timelines
- Capable of managing multiple tasks in a fast-paced environment
- Positive and energetic
- Exceptional ability to organize, mentor, train and develop others
- Strong conflict resolution skills
Certification
- C.O.A.
- C.O.T.
Timeline
Refractive Program Manager
Chesapeake Eye Care and Laser Center
06.2012 - Current
Patient Care Coordinator
Retina Associates
06.2011 - 06.2012
Founder and Creator
Brown Eye Girl Surf Shop
01.2004 - 01.2010
Sales, Project Manager
Verizon Wireless
01.1996 - 01.2003
Clinic Manager
Chesapeake Eye Care
- 01.2021
Cataract Team Lead
Chesapeake Eye Care
- 01.2021
Dry Eye Specialist
Chesapeake Eye Care
- 01.2021
Training Department Assistant
Chesapeake Eye Care
- 01.2021
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